Thumbnail of a document titled "Digital Marketing in the Era of the Entitled Consumer". The cover features a woman in yellow dress standing with arms crossed, wearing a sulky and annoyed facial expression.

Digital Marketing in the Era of the Entitled Consumer

In the era of hyper-connectivity, consumer expectations from brands are climbing higher than ever. Brands need to understand that unlike in decades past, customers and potential customers are now firmly in the driver's seat - which means that marketers must work twice as hard to keep up.

As customers continue to raise expectations from brands, consider how your team should re-think your approach to maintaining brand loyalty. Download Selligent Marketing Cloud's Digital Marketing in the Era of the Entitled Consumer white paper to:

  • Understand how today's hyper-connected world has created higher expectations for a nimble, seamless customer experience
  • Identify the specific technologies needed to implement a smarter customer experience - at every stage of the sales process
  • Keep up with industry best practices to stay ahead of changing customer expectations
White papers