Privacy and Security Center
Every year, hundreds of companies use Selligent to collectively deliver billions of powerful customer experiences. So we’ve built our services with security in mind, and we work with our clients to store their data in a manner designed to help them comply with any applicable regulations.
Selligent undergoes annual third-party audits of its data privacy and security practices, policies and procedures. Selligent is ISO27001 and ISO27018 certified. Selligent, Inc. (our U.S. entity) is Privacy-Shield Certified. Selligent has also undergone an assessment of its compliance with the HIPAA privacy rules, is HDS certified in France, and undergoes an annual SOC 2 Type 2 audit.
The EU’s General Data Protection Regulation (“GDPR”), and now the California Consumer Privacy Act of 2018 (“CCPA”), require companies holding the personal data of their customers to implement a number of similar privacy standards. CCPA was closely modeled on GDPR and, although CCPA imposes similar obligations as compared to GDPR, companies that have prepared for GDPR compliance should not assume they have all their bases covered when it comes to CCPA compliance, as there are distinct differences between the laws. GDPR compliance may help with some aspects of CCPA compliance, but companies need to carefully and separately assess the requirements of CCPA and adopt policies and plans accordingly.
Selligent provides tools that clients can use to align data collection practices to meet the needs of their CCPA/GDPR compliance plans. Based on core principles such as consent management, data deletion, data portability, and processing restrictions, Selligent provides its clients with access to our Consumer Information Management Tool (“CIM”).
Our online Consumer Information Management (CIM) tool is a self-service interface available to clients using the latest version of our platform. The tool supports consumer privacy regulations, by allowing clients to easily manage privacy requests – from collection or removal of personal information to unsubscribing to communications – all in a few clicks. The tool allows brands to manage personal data across the entire customer profile, to build privacy settings and filters into campaigns, helping automate user preferences in a manner that can be easily managed, regardless of channel or campaign. It allows for consistency throughout the customer relationship and includes capabilities that address Data Subject rights noted in CCPA and GDPR regulations such as:
However, Selligent clients should consult with their own legal counsel to design processes and flows necessary for compliance. It is incumbent upon our clients to make sure their use of our platform and the CIM tool is compliant with any applicable regulations including CCPA and GDPR.
These certifications confirm that Selligent adheres to high security standards, and that data privacy lies at the core of our values.
Selligent partners with its clients to store their data in accordance with their needs and the regulations they are subject to.
Disclaimer: The content on this webpage is intended to share views on marketing good practices. This content should not be construed as legal advice nor relied upon for legal compliance purposes.
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