Information we collect
We may obtain personal information such as individual and business contact information (names, email address, fixed line and mobile phone numbers, fax numbers), information provided in response to survey, in relation to various activities such as use of Selligent websites and applications, use of Selligent products or services, events in which we participate and promotion or offers.
We collect your details when you email us with an enquiry.
In addition to the above, we collect information automatically about your visit to our website y automated means such as cookies or web beacons. Please see our Cookies Section for more details.
The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook "Like" button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.
We obtain from our clients personal information, such as e-mail addresses, phone numbers, names, and other tailored information on individuals or entities our clients wish to start or maintain a marketing interaction with, using the Selligent products and services.
In addition, when you visit our websites, use our apps, or interact with Selligent-related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon" also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store "clickstream data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also may use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors' online activities, over time and across third-party websites, when using our websites and apps.
How we use of personal information
We may use the personal information we obtain for the purposes of:
- Providing information about products, services and events
- Provide customer support and respond to and communicate with you about your requests, questions and comments
- Providing and personalizing our services
- Administering orders and accounts relating to our suppliers or customers
- Administering membership records
- Offer you products and services that we have identified as likely to be of interest to you.
- Communicate about, and administer your participation in, special events, programs, surveys, contests, prize draws and other offers or promotions
- Enable you to post on our blogs and interact with Selligent through social media
- Send information to your contacts if you ask us to do so
- Process claims we receive in connection with our services and products.
- Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analysing and enhancing our products, services, websites and apps; and performing accounting, auditing, invoicing, reconciliation and collection activities)
- Perform data analyses (including market and consumer search, trend analysis, financial analysis and anonymization of personal information)
- Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
- Comply with applicable legal requirements and our policies
We process names, email addresses and telephone numbers of others to whom we are asked to send information by our clients on the assumption that the person who provided the information obtained it in accordance with applicable law. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf. We use such information of others only to the extent necessary for the performance of the services subscribed by you as our client and in strict compliance with your instructions.
Marketing - We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications, easily and free of charge, at the time of collection of the information or by clicking on the unsubscribe link in each of our marketing emails, or contacting us.
How we protect personal information
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. When processed as part of a hosted service, the information may be processed and stored on the servers of third party providers hired to provide the hosting, and our agreements with such parties require that they not use, disclose, or share such information.
How we share personal information with third parties.
We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. We share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may share the personal information we obtain with our affiliates, distributors, resellers. These entities, which collectively are referred to here as the "Selligent Business Partners", may use the information for the purposes described in this Privacy Notice.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in accordance with applicable law.
Subject access requests
In addition to the right to access and correct your personal information, you have the right to have your information blocked or deleted in accordance with applicable law.
Avenue de Finlande 2
1420 Braine-l’Alleud – Belgium
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices.