Looking for a new challenge?

Selligent Marketing Cloud is the world's leading independent provider of relationship marketing solutions, powering customer relationships for Minnesota Vikings, ING, Extra Space Storage and more than 700 other major brands in retail, travel, automotive, publishing, and financial services. Featuring enterprise-strength performance, Selligent Marketing Cloud's technology leads the industry in data management, campaign orchestration, and audience analytics. Selligent Marketing Cloud increases conversions and enhances engagement for mid-market to enterprise B2C marketers with its ability to deliver integrated, customer-centric experiences across email, display, mobile, and social.

Selligent Marketing Cloud serves more than 30 countries globally, including more than 75 agencies and MSPs. Selligent has offices in Silicon Valley, New York, London, Belgium, Paris, Munich, Barcelona, and Italy.

Join Us and Love What You Do!

If you are passionate about marketing, committed to customer satisfaction, and eager to transform the marketing service industry one innovation at a time, we want to hear from you.


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Job Description
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.
 
Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

You've got what it takes if you

  • Have excellent communication skills with a strong client focus
  • Are Effective at troubleshooting and solving problems
  • Are willing to develop your knowledge in a constantly evolving environment

 
Required Skills

  • Bachelor's degree or higher in IT, or equivalent by experience
  • Familiarity with any of the following:
    • System: Windows Administration
    • Web Development: HTML, CSS
    • Database: SQL
  • Previous experience in a tech support, help desk, or client service position highly valued
  • Fluent English language skills, Dutch or French native speaker.

We offer

  • You will be part of a high-technology company. It will provide you with the opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing international company
  • Competitive salary and benefits based on your experience

 
Hiring Manager: Ruben Van Dyck

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

We are searching for a software engineer who enjoys analyzing and working on challenging problems, implementing new features and contributing to creative marketing solutions to join our team of over 50 engineers building and developing our product.

What you’ll do

You will be part of a cross-functional development team and work together with other engineers in a scaled agile setting to further develop the core product of Selligent Marketing Cloud. You have a keen interest in security, privacy, scalability and performance, deeply care for customer experience and pay attention to details. Together with your team, sprint after sprint, you deliver mission critical features and improvements while ensuring the highest level of quality

You’re perfect for this role if you:

  • Are a real team player,  able to work effectively with cross-functional engineering teams and stakeholders
  • Have a passion for quality and attention to detail
  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Have good communication skills, both written and verbal, in English (Dutch is a plus)
  • Have a good understanding of software architecture (database, web services, web layer, ...)
  • Possess the following experience & skills:
    • Affinity with Agile & Test-driven Development
    • Design/develop reusable frameworks, components, and services
    • Writing unit tests and testable code
    • Possess excellent HTML, CSS & Javascript skills
    • Good knowledge of Angular
    • Good understanding of version control systems (Git)
  • Experiences with SaaS environment and/or Cloud Services, as well as with Typescript is a plus

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Carl Bruninx

Recruiting Manager: Noémie Niesten

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for a driven Application Manager to join the global MIS team. This team is managing all information systems for sales and account management, as well as services and support management, marketing and the general management.

As an application manager, you will have a major role in ensuring that current and future Selligent internal systems have a constant and accurate flow of data, by maintaining and configuring the existing and future MIS platforms, together with the team.

What you'll do

  • Design, develop, implement and maintain Selligent information systems
  • Develop of reporting tools
  • Connect data from internal and external systems into our CRM instance
  • Support department initiatives by utilizing existing technologies
  • Provide recommendations for future technologies.
  • Provide user training manuals
  • Provide documentation about revisions and contribute in change set control
  • Efficiently troubleshoot and diagnose potential issues
  • Provide consultation, training and support to users
  • Collaborate with other team members, taking on new assignments as instructed with a positive, can-do attitude.
  • Oversee user demands and issues in our internal ticketing system

You’re perfect for this role if you

  • Are graduated in Computer Science, Engineering or related discipline
  • Know Java, Python, or C
  • Know PHP, HTML, CSS, and JavaScript
  • Have experience with Data Modeling and Microsoft SQL, SOAP and REST API
  • Are meticulous and have eye for detail and a highly developed sense of responsibility
  • Are effective at solving problems, either autonomously or pro-actively looking for help of other team members
  • Are open to developing knowledge and new skills in a constantly evolving environment
  • Understand user needs and are able to translate them in user friendly solutions
  • Believe in continuous improvement
  • Have great communication skills and customer minded
  • Are fluent in local languages (French or Dutch) and English

 

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Stanislas Van Oost

Recruiting Manager: Noémie Niesten

 

 

 

Job Description

As a Full stack Developer you will be taking on a major role in elaborating customer-focused projects. You will ensure that the interactive communication scenarios sent out to customer contacts by email, mobile push, SMS and over the web run faultlessly. You will put these campaigns together in Selligent tools and consult with the client. You will immerse yourself in the project, implement it and take charge of bringing the entire communication channelled through Selligent to a successful conclusion. You will therefore have a role which is technically executive as well as coordinating. You will put together the campaign in Selligent, based on a briefing from your marketing customer. You will be his sparring partner and you fulfil the campaign. You will be responsible for the proper conduct of the campaign from launch to reporting. It is important that you have a passion for online communication and are not satisfied until the customer is too.

You will be joining a young team, a close-knit group with a no-nonsense mentality, operating in a high-technology environment. You will be given responsibility and have every opportunity to develop your career. Your training package will be determined in line with your experience.

 

Required Skills

You have mastered the online medium at a technical level. That is to say that you are completely familiar with ASP .NET, HTML, Javascript and CSS.

  • A few years’ experience in online media are a plus point but not a requirement.
  • You have experience in SQL, database-driven websites, ASP .NET.
  • Knowledge about responsiveness (web and email) and Photoshop basics and slicing are a plus.
  • You are meticulous, you have an eye for detail and a highly developed sense of responsibility
  • You have sufficient communication skills to consult with marketers about campaigns based on your strong internet knowledge.
  • You speak [Dutch] and English fluently. [French] is a plus.
  • You are customer-focused and think in the long term.
  • You like to work in a close team facilitating all the varying needs of one customer.
  • A bit of healthy stress and need for persistence makes your clock tick.
  • You are eager to learn and ambitious to build up your knowledge.

 

You will work from [Hasselt] on a permanent basis. Occasional travel is limited to Brussels.

Competitive salary and benefits based on your experience

Job Description

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform to drive a Consumer First Marketing program.

 

Duties

  • Responsible for retaining, growing and developing account through daily/weekly interactions with clients and periodic onsite visits at client and partner’s offices
  • Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Selligent products and services
  • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client base
  • Partner with cross-functional teams, such as the Technical Project Manager (TPM) and Deliverability experts and be accountable for delivery of sound solutions
  • Capture and quantify business impact of Selligent program results for client and identify/retain client references (and increase portfolio NPS)
  • Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems.  Implement plan for new programs, partnering with tech and strategic resources.

 

Required Skills

  • A deep understanding and passion for email/SMS/Push Notifications, etc.
  • 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager, Client Success Manager or Relationship Manager
  • Comfort working in highly flexible, entrepreneurial environment
  • Proven success working in cross functional teams
  • Strong ability to establish priorities and make decisions
  • Strong project planning and management skills
  • Outstanding oral and written communication and presentation skills
  • Strong team building and interpersonal skills
  • Highly active in digital media, personally and/or professionally
  • Undergraduate degree in business, marketing or related field
  • Travels required (The Client Success Manager might be based in Milano)
  • Proficient/Fluent in English

 

Both positions are localized in Belgium ( Braine or Hasselt office) .

One position will be dedicated to UK customers and the second position will be dedicated to Belgium and Nordics customers.

 

Hiring Manager: Ramses Bossuyt
Recruiting Manager: Hélène Laby

Job Description

  • Responsible for partner eco-system, that means maintaining existing partners and recruitment of new partners
    • Engagement strategy
    • Build and maintain reporting on partners (skills set, training followed, number of clients, features/modules mastered)
    • Business development (lead generation, prospection list,…)
    • Co-marketing (events, digital media,…)
    • Evangelize Selligent
    • Manage potential conflicts within the partner community
  • Support the commercial  teams (Sales & Client Success) by closely managing partner interactions during the sales cycle.
  • Communicate and collaborate effectively with key stakeholders internally at Selligent, in particular the Sales Director and colleagues across the global partner organisation.
  • Be aware of the competitor landscape and market trends.
  • Position based in Munich, Germany

 

Required Skills

  • 3+ years’ experience working at or with Direct Digital Marketing Agencies, Marketing Service Providers or consultancy firms.
  • Ability to build strong relationships at all levels of a partner’s organization e.g. at both a technology user level and CxO.
  • Experience managing B2B sales cycles.
  • Capacity of being clearly sales oriented for strong partners development
  • Strong English verbal and written communication skills.

 

Reporting

  • Direct report to the VP - Business Development Europe

 

Added advantages – Bonus points

  • Ability to provide a light software demonstration.
  • Ability to work alongside and guide other stakeholders within the partner team (e.g. Partner Product Consultant for technical support, Partner Marketing for recruitment and reach) to successful recruit, enable and grow partnerships.
  • Selligent has a long-standing Partner-First approach. The ability of Partner Managers in each region to collaborate, help shape the global partner strategy, and execute locally is key. Relevant experience of working this way within other organizations would be a plus.
  • Experience working with organizations of various sizes that fit the ideal Selligent Partner profile (big and small)
  • Experience in acquiring and managing partners.
  • Experience with pitching, selling and/or using Campaign Management & Marketing Automation software.

 

Hiring Manager: Jean-François Hernandez
Recruiting Manager: Hélène Laby

Job Profile

As a Senior Product Marketing Manager, your mission is to ensure that the entire organization is aligned on the needs of our buyers & customers and the unique value proposition of our products. It is your direct responsibility that our customer-facing teams and partners are equipped with the knowledge and material to successfully bring our products to market. You will lead the planning, development and execution of the company’s product marketing and communications strategy to make sure our customers understand what makes our products unique and how specific technology innovations built into our products help improve their business. To that end you will be in constant touch with the Product & Engineering team. Your knowledge of the market and competition will make you a key stakeholder in the feature prioritization process. You will also be a key contributor to the delivery process of new features and software releases, streamlining the communication process, creating business-focused collateral based on technical input from the Product & Engineering team and empowering our Sales and Marketing teams with the tools that will make them successful. Ideal candidates have experience as a functional expert in a SaaS technology company (preferably in the digital marketing space) and able to lead initiatives around product go-to-market with enthusiasm and passion.

 

Key Tasks

  • Lead the product positioning & packaging strategy to serve as a key input for sales enablement and website and marketing material updates to increase traffic, MQLs, CWs
  • Closely collaborate with the Product & Engineering team on feature prioritization, market analysis, competitive intelligence and new feature/release launch
  • Create the overall product narrative, messaging development, and maintain source material for marketing and enablement teams to generate compelling collateral and increase MQLs, CWs
  • Lead GTM strategy development, working closely with product & marketing, to amplify product releases with the goal of increasing product adoption and MQLs
  • Standardize and lead the way in which Product, Marketing, and Enablement teams launch products in-market driving MQLs and NPS
  • Develop ideal customer profiles & personas to provide strategic guidance for product development, marketing targeting, and drive mid-funnel sales metrics
  • Support the marketing content & thought leadership strategy to drive website traffic and ongoing customer engagement
  • Synthesize competitive intelligence to inform sales strategies, positioning, and up-to-date tools (battle cards, competitive responses, ROI calculators, etc.), with a view towards improving sales effectiveness
  • Manage win/loss reporting to provide actionable intelligence

 

Qualifications & Experience

Qualifications:

  • A Bachelor’s degree in business, marketing, or technology or relevant field of study

Skills required:

  • 5-8 years product marketing experience in a SaaS technology company
  • Excellent written and verbal communication
  • Proven track record of driving successful go-to-market launches that drive adoption and bottom line impact
  • Experience in crafting positioning, personas, and packaging products
  • Being able to operate independently across a set of cross-functional partners
  • Exposure to performing competitive market analysis
  • Ability to interpret results to action improvements
  • Ability to quickly build rapport and maintain interdepartmental relationships
  • Preferably experience in both SMB and Enterprise
  • Preferably experience working with a portfolio of products

 

 

Hiring Manager: Kalyn New

Recruiting Manager: Hélène Laby

 

Job Description

As a Technical Consultant, you’re responsible for the operational success of your predefined set of regional clients (client portfolio). This in close cooperation with the CSM and potentially an official Selligent partner.

Having a ‘customer first’ attitude is key. You strive to understand the client business and propose good solutions according to their needs, requirements and expectations.
 

Duties

 

Subject matter expert

  • Operate as a technical expert on the Selligent product suite. This includes technical analysis, supporting clients on best practices and solving problems.
  • Train/support clients with technical workshops on how to integrate and use projects created by Selligent.
  • Proactively reach out to your clients to improve system efficiency and offering (new) solutions
  • Help improving the product by sharing client cases, issues or any improvements with the Product team.
  • Assist the Selligent Learning Team in improving training and reference material for both external and internal consumption.
  • Help improving the product by sharing client cases, issues or any improvements with the Product team

 

Contributing and managing projects

  • Assist in the definition of project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Contribute to projects like new client onboardings, migrations and existing client programs. If there’s no or a new partner involved, it’s up to the Technical Consultant to lead the project
  • Manage the client projects; budget follow-up, time management, planning, functional & technical analysis, …
  • Collaborate with the Selligent team members including Project Service developers, Deliverability experts, Support, Platform Architects and any other stakeholders to keep the project in sync

 

Client-First

  • Understand the client’s business and help them reach their goals
  • Propose the correct solutions to the specific client’s needs and business
  • Create a trust relationship with the client (and the partner). Ensuring that they know you are there to help them
  • Providing the best services means you must know the boundaries, regardless of customers’ requests or suggestions. Sometimes a request just cannot be met, alternative solutions should be offered or sometimes declined with a valid reason
  • Report and escalate potential risks or issues if needed

 

Outstanding support cases

  • ‘How to’ Support questions: This must be kept to a minimum, T-consultant is not in the lead. There’s a dedicated first line support organization with experts operating in second line

 

Required Skills

  • Excellent project management skills. Minimum of 3 years of project management experience with a comparable solution provider or digital agency.
  • Superior problem solving and accurate solution scoping abilities.
  • Solid verbal, written, presentation and interpersonal communication skills.
  • Highly coachable with a strong desire to improve and grow as a professional.
  • Experience with projects involving databases, web services, HTML, CSS, .NET, ASP, and scripting languages such as JavaScript a plus.
  • Openness to developing knowledge in a constantly evolving environment.
  • Fluent English language skills.

Do you enjoy analysing and working on challenging problems, implementing new features and contributing to creative marketing solutions? Then you are the Software Engineer we’re looking for at Selligent. As a Software Engineer you will be part of a cross-functional development team and work together with other engineers in a scaled agile setting to further develop the core product of Selligent Marketing Cloud. You have a keen interest in security, privacy, scalability and performance, deeply care for customer experience and pay attention to details. Together, sprint after sprint, you deliver mission critical infrastructure and ensuring the highest level of quality. You will work internally in our Braine office. 
 

Profile

• Enjoyed a higher education in IT/Engineering or equivalent through experience

• Passion for quality and attention to detail

• Team player

• Ability to work effectively with cross-functional engineering teams and stakeholders

• Good communication skills, both written and verbal

• Proficient in French and English

• Affinity with Agile/Scrum methodology framework  

 

Qualifications 

• Good understanding of software architecture 

• Good experience in .NET and C#

• Good experience in SQL

• Experience with OO principles and design patterns

• Design/develop reusable frameworks, components, and services

• Experience writing unit tests and testable code

• Good understanding of version control systems (Git) 

• Experience with SaaS environment and/or cloud solutions is a plus

• Experience with DevOps model is a plus

• Some experience using modern web development frameworks (AngularJS, Angular, etc.) is a plus 

 

Offer 

• You will be part of a high-technology company. It will provide you with the opportunity to develop your skills and knowledge and to grow in a stimulating environment within a fast-growing international company.

• Apart from a competitive salary, there are many fringe benefits for this position. Among those a company car, a net allowance, insurances, etc. 

JOB DESCRIPTION
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.

Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

 

You've got what it takes if you

  • Have excellent communication skills with a strong client focus
  • Are Effective at troubleshooting and solving problems
  • Are willing to develop your knowledge in a constantly evolving environment

Required Skills

  • Bachelor's degree or higher in IT, or equivalent by experience
  • Familiarity with any of the following:
    • System: Windows Administration
    • Web Development: HTML, CSS
    • Database: SQL
  • Previous experience in a tech support, help desk, or client service position highly valued
  • Fluent English language skills, Dutch or French native speaker.

We offer

  • You will be part of a high-technology company. It will provide you with the opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing international company
  • Competitive salary and benefits based on your experience

 
Contact Person: Florent Leborgne

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary Build Engineer to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk!

What you´ll do

Do you enjoy analyzing and working on challenging problems, maintaining and creating processes and contributing to creative marketing solutions? Then you are the Build & Release Engineer we’re looking for at Selligent.

As a Build & Release Engineer you will be part of a cross-functional development team and work together with other engineers in a scaled agile setting to drive, contribute and support the delivery of the core product of Selligent Marketing Cloud. You have a keen interest in designing and implementing build, test, deployment and configuration management support . Together, sprint after sprint, you deliver and maintain a mission critical pipeline for our product and ensuring the highest level of quality while driving improvements in the current processes.
You will work internally in our Hasselt or Braine office

Your Profil:

  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Passion for quality and attention to detail
  • Team player
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Good communication skills, both written and verbal
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile & Test-driven Development
  • Posses an analytical mindset in order to analyze the effectiveness of software releases and make improvements

Your Qualifications:

  • Strong practical experience with implementation of CI/CD pipelines in TFS/AzureDevops
  • Strong practical experience with git, Azure & PowerShell
  • Working knowledge of common database technologies including MS SQL
  • Experience with the Octopus deployment and release management tool is a plus
  • Experience with Docker and/or Kubernetes is a plus
  • Good understanding of test automation tools or frameworks

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Michael Lodewijckx, Carl Bruninx

Recruiting Manager: Noémie Niesten

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