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Selligent Marketing Cloud is the world's leading independent provider of relationship marketing solutions, powering customer relationships for InterContinental Hotels Group, ING and Extra Space Storage and more than 700 other major brands in retail, travel, automotive, publishing, and financial services. Featuring enterprise-strength performance, Selligent Marketing Cloud's technology leads the industry in data management, campaign orchestration, and audience analytics. Selligent Marketing Cloud increases conversions and enhances engagement for mid-market to enterprise B2C marketers with its ability to deliver integrated, customer-centric experiences across email, display, mobile, and social.

Selligent Marketing Cloud serves more than 30 countries globally, including more than 75 agencies and MSPs. Selligent has offices in Silicon Valley, New York, London, Belgium, Paris, Munich, Barcelona, and Italy.

Join Us and Love What You Do!

If you are passionate about marketing, committed to customer satisfaction, and eager to transform the marketing service industry one innovation at a time, we want to hear from you.

 

Selligent Marketing Cloud is a global marketing automation provider that powers audience engagement programs for nearly 700 leading brands in retail, financial services, automotive, publishing and travel with an omnichannel marketing platform that includes enterprise-strength email capabilities. The solution empowers brands to create meaningful omnichannel communications across email, site optimization, social, mobile and customer care at a competitive price point that makes Selligent Marketing Cloud the best value in the market.
The platform uses rich data analytics to provide 360-degree audience insights and offers customer journey mapping capabilities to deliver optimal audience engagement to customers and prospects alike. Serving brands in more than 20 countries around the world, Selligent Marketing Cloud works with companies ranging from the mid-market to large enterprise, often partnering with its extensive network of agencies and MSPs. Selligent Marketing Cloud has offices in Silicon Valley, New York, London, Belgium, Paris, Munich, and Barcelona.  Our sales, service and technology teams are located across Europe and the US.
Join Us and Love What You Do!
If you are passionate about marketing, committed to customer satisfaction, and eager to transform the marketing service industry one innovation at a time, we want to hear from you.  Learn more about our company, visit us at www.selligent.com.
Job Description
Are you self-motivated, a deal-maker and have a relentless desire to win? Then Selligent Marketing Cloud may be for you. Being a privately held company competing in a space against the big marketing database and cloud offerings, we empower our team to make their own decisions for growing the business and we are looking for like-minded people who can share our passion for success.   The Senior Account Executive is an Enterprise Sales role whose primary responsibility is to leverage Selligent’s Marketing Cloud leading contextual marketing solution to create, build and extend lasting relationships with our enterprise customers. You will be expected to disrupt customers’ thinking and build consensus for Selligent Marketing Cloud to secure deals.
Key Responsibilities:

  • Use digital marketing insight and commercial teaching techniques to educate customers about their industry
  • Coach customer stakeholders and build consensus for Selligent Marketing Cloud solutions within their organization
  • Collaborate with Selligent’s Marketing Cloud Business Development and Marketing teams to identify the right customer stakeholders to sell to.
  • Independently and collaboratively strategize for solving deal-level challenges.
  • Develop and implement strategic territory plan to ensure the company exceeds its revenue objectives.

Competencies:

  • Strategic Thinking- Systematically solves problems and hypothesizes possible pain points and implicit needs.
  • Communication- Tailors communication to the customer’s needs with confidence; effectively delivers “memorable” presentations leveraging storytelling skills
  • Networking- Identifies the right customer stakeholders and builds connections quickly to drive consensus for deals; works cooperatively with internal team for deal success.
  • Ownership- relentless drive to achieve results.

Experience & Education Requirements:

  • 5+ Years of Sales Experience with Enterprise sales or desire to sell Enterprise SaaS solutions.
  • College Degree

 
Selligent Marketing Cloud Company is an equal opportunity employer.
 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for a curious, creative and motivated last year student for a 3-months internship within our marketing department.

 This internship will:

  • see you work closely with our marketing teams (client marketing and/or corporate marketing) as you assist them with their projects  
  • allow you to discover different aspects of the fascinating world of marketing automation, through your active participation to “real life” projects

During the internship you will support the team and coordinate specific projects in the fields of corporate and/or client marketing.

 

You are perfect for the role if you are:

  • creative, proactive and want to experience what it is like to work for one of Belgium’s top SaaS companies’ Marketing team
  • a last year Marketing student
  • adept at using MS Office suite. Being able to operate the Adobe Creative Suite tools, particularly Photoshop,  InDesign and Illustrator is a plus
  • able to work in English, mastering at least French or Dutch

We offer

An enriching real life experience in the world of Marketing automation

 

Hiring Manager: Laetitia Dangoisse

Recruiting Manager: Noémie Niesten

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for a seasoned partner manager with a passion for digital marketing to join our dynamic team in growing and strengthening Selligent’s partner network.

What you’ll do

  • Monitor and manage business development activities and identify net new business opportunities with partners, engage with Sales team at the appropriate time
  • Actively support Sales by closely managing partner interactions during the sales cycle
  • Identify and engage with potential partners, explaining Selligent Marketing Cloud’s value proposition and partner program
  • Onboard new partners
  • Manage, grow and develop partner relationship to maximize growth potential and help partners become a Selligent ambassador
  • Communicate and collaborate effectively with key stakeholders internally at Selligent
  • Ensure the health and reputation of the Selligent partner model
  • Build and maintain reporting, ensure pipeline and forecast are up to date and accurate
  • Manage partner community
  • Travel to the Nordics (20 to 40% according to business needs)

You’re perfect for this role if you

  • Have strong communication skills, both orally and in writing
  • Can combine working in autonomy and team work
  • Are capable of quickly mapping the client’s business needs and translate them into product capabilities
  • Are able to understand and operate long term and complex sales cycles
  • Are highly organized and rigorous in applying processes, yet demonstrate flexibility to adapt to a rapidly changing environment
  • Know and have worked with a cloud marketing software (Selligent or alike)
  • Have at least 5 years of experience working at or with Digital Marketing Agencies or Marketing service providers
  • Have a master degree in Marketing
  • Master the English language (being fluent in Scandinavian language is a plus)

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Jean-François Hernandez

Recruiting Manager: Noémie Niesten

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for a curious, creative and motivated last year student for a 3-months internship within our marketing department (based in Belgium, Braine- L'Alleud).

 This internship will:

  • see you work closely with our marketing teams (client marketing and/or corporate marketing) as you assist them with their projects  
  • allow you to discover different aspects of the fascinating world of marketing automation, through your active participation to “real life” projects

During the internship you will support the team and coordinate specific projects in the fields of corporate and/or client marketing.

 

You are perfect for the role if you are:

  • creative, proactive and want to experience what it is like to work for one of Belgium’s top SaaS companies’ Marketing team
  • a last year Marketing student
  • adept at using MS Office suite. Being able to operate the Adobe Creative Suite tools, particularly Photoshop,  InDesign and Illustrator is a plus
  • able to work in English, mastering at least French or Dutch

We offer

An enriching real life experience in the world of Marketing automation

 

Hiring Manager: Laetitia Dangoisse

Recruiting Manager: Noémie Niesten

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

We are searching for a well-rounded individual that is self-motivated and reliable, to partner with both the sales, partner and relationship management teams to present overall business-driven technology solutions to partners, prospective and existing clients. You will be responsible for mapping the prospect’s/client’s business and technology requirements to Selligent’s market-leading technology and service solutions.

What you’ll do

  • Function as the technical point of contact & product expert for the sales and account management teams
  • Conduct discovery sessions directly with prospective and existing clients to gather business and technology requirements
  • Define holistic client solutions consisting of the perfect mix of Selligent's technology and services, tied directly to prospect’s/client’s business and technology requirements
  • Collaborate with internal Selligent teams to develop the overall solution
  • Effectively communicate client requirements to the IT configuration team
  • Successfully manage multiple prospect sales and existing client engagement opportunities simultaneously
  • Respond to technical questions received via RFP and or RFI in an accurate and timely fashion.
  • Present solutions onsite and/or via web-conference.
  • Assist in the creation of account configuration documentation and statements of work.
  • Regularly lead the most technically complex opportunities with limited to no assistance
  • Mentor team members on various advanced marketing and technical initiatives
  • Work closely with Product Management to prioritize prospect/customer requests by thoroughly documenting user stories and associated business case
  • Some travel required (less than 25%)

 

You’re perfect for this role if you:

  • Have the perfect mix of strong customer-facing skills and a strong technical background
  • Demonstrate superior problem solving and accurate solution scoping abilities
  • Are highly coachable with a strong desire to improve and grow as a professional
  • Have knowledge of DBMS -- both row and columnar database concepts
  • Master the following skills:
    • Web Services, 
    • HTML, 
    • CSS, 
    • scripting languages such as Javascript
  • Are proficient in articulating the value of distributed computing and SaaS concepts
  • Have excellent verbal, written, presentation and interpersonal communication skills, as well as fluent Spanish and English language skills
  • Previous experience with Selligent Marketing Cloud or any other leading marketing clouds is an asset

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Alexei Kounine

Recruiting Manager: Hélène Laby

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

We are searching for a software engineer who enjoys analyzing and working on challenging problems, implementing new features and contributing to creative marketing solutions to join our team of over 50 engineers building and developing our product.

What you’ll do

You will be part of a cross-functional development team and work together with other engineers in a scaled agile setting to further develop the core product of Selligent Marketing Cloud. You have a keen interest in security, privacy, scalability and performance, deeply care for customer experience and pay attention to details. Together with your team, sprint after sprint, you deliver mission critical features and improvements while ensuring the highest level of quality

You’re perfect for this role if you:

  • Are a real team player,  able to work effectively with cross-functional engineering teams and stakeholders
  • Have a passion for quality and attention to detail
  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Have good communication skills, both written and verbal, in English (Dutch is a plus)
  • Have a good understanding of software architecture (database, web services, web layer, ...)
  • Possess the following experience & skills:
    • Affinity with Agile & Test-driven Development
    • Design/develop reusable frameworks, components, and services
    • Writing unit tests and testable code
    • Possess excellent HTML, CSS & Javascript skills
    • Good knowledge of Angular
    • Good understanding of version control systems (Git)
  • Experiences with SaaS environment and/or Cloud Services, as well as with Typescript is a plus

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Carl Bruninx

Recruiting Manager: Noémie Niesten

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

As a Sales Executive, you will make a critical contribution to our sales efforts, assisting the Italian’s Sales Director in achieving quarterly revenue and booking targets. Leveraging your analytical and creative approach skills, you will prepare and present innovative product demonstrations, highlighting the use and value of Selligent’s platform to prospective clients. You will receive hands-on training and get to work with a Sales & Marketing team that is both driven and committed to continue the successful in the Italian market.

What you’ll do

  • Build and manage lead development pipeline
  • Cold-call prospects that are generated by external sources of lead generation
  • Collaborate with the Sales Director to determine sales approaches
  • Maintain and expand the company’s database of prospects.
  • Set up and deliver sales presentations, and other sales activities.
  • Qualify leads and work to close business
  • Support marketing efforts such as trade shows, exhibits, and other events
  • Proactively communicate Selligent's product and industry knowledge to prospects and customers
  • Participate in sales calls and prospective client meetings using a highly consultative approach to the sales process
  • Travel, as required, domestically up to 50%

You’re perfect for this role if you:

  • Are persistent, driven, articulate, conversational and sociable,
  • Are excited to work in a fast-paced, friendly and growing team environment
  • Are motivated to participate in the Sales effort
  • Are able to show a strong record of success in whatever you have done
  • Are familiar with or have a background in Marketing Automation, especially Customer Engagement
  • Are fluent in English, any additional language, especially French will be a plus
  • Have 4-5 years of business experience ideally in a sales customer-facing capacity
  • Are willing to cold-call and/or engage in warm lead qualification
  • Are able to identify the real driver behind prospects’ stated needs
  • Have experience selling SaaS applications or marketing automation software a plus
  • Have strong organizational and time management skills
  • Have outstanding communication skills in all forms: verbal, written, presentations and negotiations
  • Demonstrable critical thinking and analytic abilities
  • Are customer and deadline driven

We offer

An interesting and challenging job in a fast growing company with the feel of a start-up. It’s an opportunity to learn in a stimulating environment and work with a dynamic team. Competitive salary, bonus and benefits based on your experience. The position will be based in our Milano offices

 

Hiring Manager: Gian Musolino

Recruiting Manager: Hélène Laby

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for a driven Client Success manager (CSM) to join the Client Success team and help them drive satisfaction and engagement of our clients. 

What you’ll do

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform to drive a Consumer First Marketing program. More specificly you will:

  • Be responsible for retaining, growing and developing account through daily/weekly interaction with clients and periodic onsite visits at client and partner’s offices
  • Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Selligent products and services
  • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client base
  • Partner with cross-functional teams, such as the Technical Project Manager (TPM) and Deliverability experts and be accountable for delivery of sound solutions
  • Capture and quantify business impact of Selligent program results for client and identify/retain client references (and increase portfolio NPS)
  • Be accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems.  Implement plan for new programs, partnering with tech and strategic resources.

You’re perfect for this role if you

  • Have a deep understanding and passion for email/SMS/Push Notifications, etc.
  • Can prove 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
  • Are comfortable working in a highly flexible, entrepreneurial environment
  • Can demonstrate success working in cross functional teams
  • Have a strong ability to establish priorities and make decisions
  • Dispose of strong project planning and management skills
  • Have outstanding oral and written communication and presentation skills
  • Master team building and interpersonal skills
  • Are highly active in digital media, personally and/or professionally
  • Have an undergraduate degree in business, marketing or related field
  • Accept some travel (less than 20%)
  • Are proficient/Fluent in Dutch and English, working knowledge of French is an asset

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Ramses Bossuyt

Recruiting Manager: Noémie Niesten

 

 

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for a seasoned partner manager with a passion for digital marketing to join our dynamic team in growing and strengthening Selligent’s partner network.

What you’ll do

  • Monitor and manage business development activities and identify net new business opportunities with partners, engage with Sales team at the appropriate time
  • Actively support Sales by closely managing partner interactions during the sales cycle
  • Identify and engage with potential partners, explaining Selligent Marketing Cloud’s value proposition and partner program
  • Onboard new partners
  • Manage, grow and develop partner relationship to maximize growth potential and help partners become a Selligent ambassador
  • Communicate and collaborate effectively with key stakeholders internally at Selligent
  • Ensure the health and reputation of the Selligent partner model
  • Build and maintain reporting, ensure pipeline and forecast are up to date and accurate
  • Manage partner community
  • Travel to the Nordics (20 to 40% according to business needs)

You’re perfect for this role if you

  • Have strong communication skills, both orally and in writing
  • Can combine working in autonomy and team work
  • Are capable of quickly mapping the client’s business needs and translate them into product capabilities
  • Are able to understand and operate long term and complex sales cycles
  • Are highly organized and rigorous in applying processes, yet demonstrate flexibility to adapt to a rapidly changing environment
  • Know and have worked with a cloud marketing software (Selligent or alike)
  • Have at least 5 years of experience working at or with Digital Marketing Agencies or Marketing service providers
  • Have a master degree in Marketing
  • Master the English language (being fluent in Scandinavian language is a plus)

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Jean-François Hernandez

Recruiting Manager: Noémie Niesten

 

JOB DESCRIPTION
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.

Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

 

You've got what it takes if you

  • Have excellent communication skills with a strong client focus
  • Are Effective at troubleshooting and solving problems
  • Are willing to develop your knowledge in a constantly evolving environment

Required Skills

  • Bachelor's degree or higher in IT, or equivalent by experience
  • Familiarity with any of the following:
    • System: Windows Administration
    • Web Development: HTML, CSS
    • Database: SQL
  • Previous experience in a tech support, help desk, or client service position highly valued
  • Fluent English language skills, Dutch or French native speaker.

We offer

  • You will be part of a high-technology company. It will provide you with the opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing international company
  • Competitive salary and benefits based on your experience

 
Contact Person: Florent Leborgne

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for an innovative, driven and inspiring Client Success Leader that can help to build and drive our Client Success organization. As the Director of Client Success, you will lead a team of Client Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives. Your team will play a crucial role in engaging with clients to ensure they are maximizing the Selligent Marketing Cloud platform for their needs, tracking successes and regularly reviewing their business objectives. This is a tremendous opportunity to impact our CS organization while we strive to meet our growth goals for customer renewals and expansion.

What you’ll do

1. Client Success Team Leadership

  • As a Director Client Success you’ll be managing a team of CSMs based in different offices in France, Spain and Italy and you will have to manage directly a few of our key accounts.
  • A Client Success Manager is responsible for driving adoption and outcomes leading to renewals, expansion and advocacy across his portfolio.  The Director Client success is helping CSM to identify opportunities within his portfolio and coaching them.
  • As Director Client Success, you will also lead some of our global Client Accounts together with the Services director Southern Europe.   
  • Identification of best practices, setting up and monitoring of procedures within the CSM department and ensuring buy-in from the whole team.
  • Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement.
  • Of course, standard management responsibilities, as recruitment and onboarding of the CSM Team members, Evaluation of the Team, Admin / HR follow up, Holidays and Expenses notes

2. Cross Department Delivery

  • Partner with cross-functional teams, such as the Service Director, Deliverability experts, Support, Product and Engineering teams, Sales people, Legal and Admin teams, …
  • Representing the Voice of the Clients internally

3. Relationship management

  • Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and ensure good adoption with the product
  • Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Selligent products and services for all our Southern Europe clients
  • Your overall success will be measured on revenue growth, client satisfaction, client retention, client reference-ability and building a great work environment.

 

You’re perfect for this role if you

  • Have 10+ years of experience in marketing, CRM, Digital or related field
  • Have a deep understanding and passion for email/SMS/Push Notifications, etc.
  • Are experienced in working with complex, multi-geographical and multi-vertical clients
  • Have strong leadership skills
  • Have impressive executive presence and communication abilities
  • Are able to create structure in ambiguous situations and design effective processes
  • Are comfortable working in highly flexible, entrepreneurial environment
  • Have strong ability to establish priorities and make decisions
  • Have outstanding oral and written communication and presentation skills
  • Are highly active in digital media, personally and/or professionally
  • Some travel will be required (less than 20%)
  • Are proficient/Fluent in French and English
  • Have proven success working in cross functional teams

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Laetitia Dangoisse

Recruiting Manager: Hélène Laby

 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary Build Engineer to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk!

What you´ll do

Do you enjoy analyzing and working on challenging problems, maintaining and creating processes and contributing to creative marketing solutions? Then you are the Build & Release Engineer we’re looking for at Selligent.

As a Build & Release Engineer you will be part of a cross-functional development team and work together with other engineers in a scaled agile setting to drive, contribute and support the delivery of the core product of Selligent Marketing Cloud. You have a keen interest in designing and implementing build, test, deployment and configuration management support . Together, sprint after sprint, you deliver and maintain a mission critical pipeline for our product and ensuring the highest level of quality while driving improvements in the current processes.
You will work internally in our Hasselt or Braine office

Your Profil:

  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Passion for quality and attention to detail
  • Team player
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Good communication skills, both written and verbal
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile & Test-driven Development
  • Posses an analytical mindset in order to analyze the effectiveness of software releases and make improvements

Your Qualifications:

  • Strong practical experience with implementation of CI/CD pipelines in TFS/AzureDevops
  • Strong practical experience with git, Azure & PowerShell
  • Working knowledge of common database technologies including MS SQL
  • Experience with the Octopus deployment and release management tool is a plus
  • Experience with Docker and/or Kubernetes is a plus
  • Good understanding of test automation tools or frameworks

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Michael Lodewijckx, Carl Bruninx

Recruiting Manager: Noémie Niesten

Selligent Marketing Cloud is a global marketing automation provider that powers audience engagement programs for nearly 700 leading brands in retail, financial services, automotive, publishing and travel with an omnichannel marketing platform that includes enterprise-strength email capabilities.
The solution empowers brands to create meaningful omnichannel communications across email, site optimization, social, mobile and customer care at a competitive price point that makes Selligent the best value in the market.
The platform uses rich data analytics to provide 360-degree audience insights and offers customer journey mapping capabilities to deliver optimal audience engagement to customers and prospects alike. Serving brands in more than 20 countries around the world, Selligent Marketing Cloud works with companies ranging from the mid-market to large enterprise, often partnering with its extensive network of agencies and MSPs. Selligent Marketing Cloud has offices in Silicon Valley, New York, London, Belgium, Paris, Munich, and Barcelona.
Our sales, service and technology teams are located across Europe and the US.

Join Us and Love What You Do!
If you are passionate about marketing, committed to customer satisfaction, and eager to transform the marketing service industry one innovation at a time, we want to hear from you.  Learn more about our company, visit us at www.selligent.com.
Job Description
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
 
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.
Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation

Required Skills

  • Bachelors or higher education is nice to have, but not a blocker
  • Required Technical Skills:
    • System: Windows Administration ( 2+ Years Minimum )
    • Web Development: HTML, CSS ( 1+ Year Minimum )
    • Database: Writing SQL queries ( 2+ Years Minimum )
    • Understanding of Email, DNS and Networking Concepts
  • Excellent communication skills with a strong client focus are a must.
  • Effective at troubleshooting and solving problems, either autonomously or with the help of other teams.
  • Openness to developing knowledge in a constantly evolving environment.
  • Some previous experience in a tech support, help desk, or client service position is ideal.
  • Proficient English language skills

Selligent Marketing Cloud is an equal opportunity employer.

 
 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary Data Engineer to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk!

What you´ll do

We at Selligent Marketing Cloud are looking for a Data Engineer to help us build innovative solutions in our Selligent Cortex project, which aims to bring ambitious AI and machine learning solutions to our marketing cloud platform.

You will be responsible for everything related to the collection, storing, exploration, and labeling of large amounts of data at Selligent Marketing Cloud. You will be part of a cross-functional team and work with data scientists in order to design, implement, and test complex machine learning solutions. Both creativity and strong analytical skills will be expected from you.
You will work internally in our Hasselt office.

Your Profile:

  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Pragmatic and always eager to learn new things
  • Highly motivated to tackle very hard problems - enjoy being challenged and thrives under pressure
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Strong analytical and communication skills, both written and verbal
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile development

Your Qualifications:

  • Experience with many different technologies for handling and manipulating large datasets.
  • Ability to program in at least one high-level (e.g. Python) and one low-level (e.g. C) language.
  • Experience with machine learning algorithms is a plus.
  • Having participated in (and maybe won!) relevant hackathons in a plus
  • Experience with SaaS environments and/or cloud solutions is a plus
  • Hands-on experience with live production environments

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Michael Lodewijckx, Carl Bruninx

Recruiting Manager: Noémie Niesten

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

Selligent are looking for a visionary Product Manager to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact

You will be responsible for the strategic vision and management of one or more of our product areas. You will be part of a department consisting of product managers, product designers and knowledge experts.

We work with cross functional teams to constantly evolve our product portfolio. We aim to create the best possible user experience, taking full advantage of innovations in technology. We advocate design driven product development and analytics driven decision making. Selligent puts the client’s needs at the center of attention. Our Executive team are the biggest advocates of customer first and your team will be empowered to own the product vision. Yes, really.  Just make sure it’s customer focused.

What you’ll do

  • Own the operational responsibility for the product development team and function, reporting to the VP of Product of Selligent Marketing Cloud
  • Work with the team to articulate the vision and set the roadmap
  • Explore new opportunities, detect client needs and improve the product for your clients and customers whilst still achieving Selligent’s commercial goals.
  • Define the product requirements by working closely with key stakeholders.
  • Develop your product according to the agile process together with engineering and product design.
  • Manage the product backlog with prioritisation, trade-offs and constraints.
  • Be an expert in the competitive landscape and explore emerging markets indirectly competing with our proposition.
  • Back up your opinions with data and well-structured arguments – we don’t like big business cases, but you must know the ‘why’ behind your decisions
  • Collaborate with sales and marketing to build product demand
  • Interface with customers to gather feedback and inform product roadmap

You’re perfect for this role if you

  • Have at least 5 years of product management experience using agile techniques; ideally in a SaaS environment and B2C marketing context
  • Have had success in taking a product from concept to live status, iterating collaboratively with design and engineering peers, and shipping at scale.
  • Are highly collaborative and want to work in a multi-cultural organization
  • Are highly skilled in translating customer and market requirements into clear roadmap deliverables
  • Have experience in agile work environments
  • Are decisive and results-oriented but always willing to solicit ideas/feedback from the larger team
  • Are ambitious, self-driven person eager to contribute, learn and grow
  • Have both conceptual & integrative thinking skills
  • Gets things done without getting mired in bureaucracy
  • Are an effective communicator for both internal and external audiences
  • Have an excellent command of English. Any other language (Dutch, French) highly appreciated
  • Are proactive and have a hands-on attitude
  • Ability to travel to our global offices as business needs demand. 

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Anushka Jayawardana

Recruiting Manager: Noémie Niesten

 

 

 

Job Description
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.
 
Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

You've got what it takes if you

  • Have excellent communication skills with a strong client focus
  • Are Effective at troubleshooting and solving problems
  • Are willing to develop your knowledge in a constantly evolving environment

 
Required Skills

  • Bachelor's degree or higher in IT, or equivalent by experience
  • Familiarity with any of the following:
    • System: Windows Administration
    • Web Development: HTML, CSS
    • Database: SQL
  • Previous experience in a tech support, help desk, or client service position highly valued
  • Fluent English language skills, Dutch or French native speaker.

We offer

  • You will be part of a high-technology company. It will provide you with the opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing international company
  • Competitive salary and benefits based on your experience

 
Hiring Manager: Ruben Van Dyck

About Selligent Marketing Cloud
Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.
 
 

Your Job

As a Technical Project Manager (TPM), you will be responsible for the operational success for a regional portfolio of clients. By leading each status sheet, during both the on-boarding phase, and then the on-going period, you’ll oversee allocating resources, such as front and backend developers, to execute development tasks according to your project plan.
 
What you’ll do

  • Efficiently project manage new client onboardings, migrations and existing client programs, always paying close attention to detail.
  • Become a subject matter expert on Selligent Marketing Cloud platform and integrations with other systems.
  • Serve as a single point of contact for the client and internal stakeholders, as the subject matter expert and key facilitator on the operational aspect of the client’s program.
  • Assisting in developing campaigns on Selligent Marketing Cloud platform during onboarding when required.
  • Work internal teams, via the clients and partners, to help with resolution of any outstanding support cases or other issues, such as product feedback, and program roadmaps.
  • Partner with the regional Client Success Manager to ensure the client is provided adequate and appropriate education, leveraging the Selligent Learning system, along with program specific coaching to ensure clients are achieving success.
  • Assist the Selligent Learning Team in improving and/or streamlining training and reference material for both external and internal consumption.

 
You’re perfect for this role if you:

  • Have project management skills.
  • Have superior problem solving and accurate solution scoping abilities.
  • Have solid verbal, written, presentation and interpersonal communication skills.
  • Are highly coachable with a strong desire to improve and grow as a professional.
  • Have experience with projects involving databases, web services, HTML, CSS, .NET, ASP, and scripting languages such as JavaScript.
  • Are open to developing knowledge in a constantly evolving environment.
  • Are proficient/fluent in local languages (French) and English.

Your Profile

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

What distinguishes us

  • With flat hierarchies and a great team, we ensure an excellent working atmosphere
  • We learn from each other, support each other and maintain a friendly and constructive approach
  • Career development according to personal interests and priorities
  • Celebrating success together: Team events
  • Work, family and private life balance is important to us: flexible working hours
  • Performance-based remuneration

 
Hiring Manager: Yann Tognoni
Recruiting Manager: Hélène Laby

Selligent Marketing Cloud is the world's leading independent provider of relationship marketing solutions, powering customer relationships for InterContinental Hotels Group, ING and Extra Space Storage and more than 700 other major brands in retail, travel, automotive, publishing, and financial services. Featuring enterprise-strength performance, Selligent Marketing Cloud's technology leads the industry in data management, campaign orchestration, and audience analytics. Selligent Marketing Cloud increases conversions and enhances engagement for mid-market to enterprise B2C marketers with its ability to deliver integrated, customer-centric experiences across email, display, mobile, and social.
If you are passionate about engineering, scalability and performance, committed to a great customer experience and eager to transform the marketing service industry one innovation at a time, we want to hear from you. As a Software Engineer you will be part of a cross-functional development team and develop Selligent Marketing Cloud in a scaled agile setting, delivering mission critical infrastructure and ensuring the highest level of quality.
Responsibilities

  • Design and Implement features for Selligent Marketing Cloud
  • Work on building cross-channel features
  • Work on creating an extensible and open platform, REST interfaces and connectors to other products.
  • Design/develop reusable frameworks, components, and services
  • Participate in architectural and design discussions within the team.

.
Requirements

  • BS/MS in computer science or other relevant technical degree.
  • 2+ years of experience in architecture, designing and developing of .Net based applications.
  • Excellent OO analysis, design and implementation skills
  • Experience with relational databases and SQL
  • Experience in building web applications frameworks in .NET and C#
  • Experience with frontend technologies such as HTML/CSS/Javascript and Angular
  • Experience in implementing Web services using SOAP/REST.
  • Experience with SaaS environment and/or Cloud Services is a plus
  • Proven ability to work well with others in a fast paced, iterative product definition and development environment.
  • Strong verbal and written communication skills.

 
Selligent Marketing Cloud is an equal opportunity employer.
 

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

We are searching for a well-rounded individual that is self-motivated and reliable, to partner with both the sales, partner and relationship management teams to present overall business-driven technology solutions to partners, prospective and existing clients. You will be responsible for mapping the prospect’s/client’s business and technology requirements to Selligent’s market-leading technology and service solutions.

What you’ll do

  • Function as the technical point of contact & product expert for the sales and account management teams
  • Conduct discovery sessions directly with prospective and existing clients to gather business and technology requirements
  • Define holistic client solutions consisting of the perfect mix of Selligent's technology and services, tied directly to prospect’s/client’s business and technology requirements
  • Collaborate with internal Selligent teams to develop the overall solution
  • Effectively communicate client requirements to the IT configuration team
  • Successfully manage multiple prospect sales and existing client engagement opportunities simultaneously
  • Respond to technical questions received via RFP and or RFI in an accurate and timely fashion.
  • Present solutions onsite and/or via web-conference.
  • Assist in the creation of account configuration documentation and statements of work.
  • Regularly lead the most technically complex opportunities with limited to no assistance
  • Mentor team members on various advanced marketing and technical initiatives
  • Work closely with Product Management to prioritize prospect/customer requests by thoroughly documenting user stories and associated business case
  • Some travel required (less than 25%)

 

You’re perfect for this role if you:

  • Have the perfect mix of strong customer-facing skills and a strong technical background
  • Demonstrate superior problem solving and accurate solution scoping abilities
  • Are highly coachable with a strong desire to improve and grow as a professional
  • Have knowledge of DBMS -- both row and columnar database concepts
  • Master the following skills:
    • Web Services, 
    • HTML, 
    • CSS, 
    • scripting languages such as Javascript
  • Are proficient in articulating the value of distributed computing and SaaS concepts
  • Have excellent verbal, written, presentation and interpersonal communication skills, as well as fluent Dutch/French and English language skills
  • Previous experience with Selligent Marketing Cloud or any other leading marketing clouds is an asset

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Alexei Kounine

Recruiting Manager: Noémie Niesten

 

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