CX For Marketers In Difficult Times

Thursday, April 30th 11:00am PT/2:00pm ET

Everyone talks about CX. But what do we really mean when we talk about customer experience? And how do you manage your customer experience amidst transformative events like present? Join us April 30 for a webinar on CX. Selligent Chief Marketing Officer Niki Hall and CX expert guest Sheila McGee-Smith will share CX information and answer your questions in this session.

Topics include:

• Unifying marketing, sales & service to deliver truly connected, holistic CX
• Bringing intelligence into the contact center to drive richer experiences & increase sales
• How to provide truly omnichannel marketing
• AI: the secret weapon for delivering superior CX
• How to be sensitive, prepare and adjust CX during a crisis

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