CX for Marketers in Difficult Times

CX for Marketers in Difficult Times

Everyone talks about CX. But what do we really mean when we talk about customer experience? Marketers and brands say they are striving to provide an elevated customer experience. What does that actually mean, especially in these difficult times?
  • Connecting the contact center to marketing?
  • Aligning marketing solutions to customer journeys?
  • Using a cross-channel marketing solution for social, email, website, push notifications and more?
  • Being sensitive, preparing and adjusting customer experiences during a crisis?
Watch this on-demand webinar on customer experience and how it relates to marketing. This customer experience roundtable and "ask-me-anything session" from Niki Hall, Selligent CMO, Sheila McGee-Smith, CX and contact center expert, and Bernice Fung of Sageflo offers valuable information and actionable tips to help marketers better understand – and deliver – customer experiences.
Webinars