Agencies are currently facing unparalleled challenges and face the task of responding quickly to new and changing circumstances, all while managing valuable customer experiences.
Watch this webinar to find out:
How to win the battle of balancing personalisation and privacy – to win trust, especially now in the age of coronavirus
If the technological landscape can really offer brands the chance to create relevant and contextual ‘micro-moments’ with consumers without coming across as intrusive
How to manage your customers’ expectations while navigating an enormously proliferated technology landscape
Navigating an Evolving Privacy Environment
Apple’s Mail Privacy Protection announcement has left many wondering what this means for the future of email. To help you understand these changes and their impact on the marketing community – and to consider the opportunity this presents to all of us to think and engage differently– we hosted a special webinar event on Apple’s Mail Privacy Protection.
Trending to 2030: The Megatrends Shaping the Customer Experience Needs of the Future
Explore the global megatrends, emerging consumer and breakthrough technological trends that tell us what CX will look like in 2030. What are the decisions you must be ready to make today to protect your organization’s future?
How to Make AI Run Your Marketing Campaigns (Successfully!)
It’s no secret that consumers today expect relevant communications and cohesive experiences from brands. AI to the rescue! Whether it’s engaging customers across their favorite channels, sending personalized offers at the right moment, or finding the best suitable segment to send a specific communication to, AI allows marketers to automate decisions which could not be automated before.
In this recorded webinar we reveal our global survey results, with valuable statistics and insights about what consumers expect from brands today. Plus: unique perspectives from FreshDirect, a top grocery delivery brand managing a tremendous upsurge in demand during the pandemic.
Understanding what your customers love most about your brand is the foundation to driving a successful loyalty program. How do you keep loyal customers happy – and why is it even more important during times like these?