A Customer-First Checklist for Marketers: Trust, Empathy & Relevance
With a customer-first marketing approach, the focus is on individual consumers. Marketers implement engagement strategies based on trust and crafted with empathy, using data and technologies to ensure that every communication is meaningful and relevant.
This checklist provides a guide for marketers to ensure their campaigns and messages are aligned with a customer-first marketing approach. Questions to ask include:
Use this checklist to help maintain relationships in a disrupted world and serve your customers’ needs on an individual basis.
Selligent Marketing Cloud is part of the CM Group family of brands.