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Vakantie Veilingen: An Automated CRM Approach To Customer Care

Online auction leader Vakantie Veilingen noticed below-optimal performance numbers and immediately dove into understanding the issue. Armed with fresh findings about their existing CRM system, Vakentie Veilingen paired with the Selligent team to create a new CRM that could solve their initial problems.

The resulting new, inventive CRM initiative was a resounding success- causing a 118 percent increase in customer engagement and, for the first time, freeing up much-needed time to pursue further exciting new marketing opportunities with new target audiences.

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