Selligent CX Success Story: Ville de Lyon

Improving citizen experience & reducing cost through data & digital communications

The city of Lyon, France, needed to more efficiently connect with its citizens when it came to public school registrations and communications, to save time, reduce frustration, and lower costs by eliminating paper and going digital. The city successfully used Selligent to collect, centralize and activate data, evolving from an archaic, inefficient offline process that resulted in tremendous citizen dissatisfaction, to an efficient online program that reduced costs and improved relationships.

Read how Selligent’s platform helped the city to:

  • Achieve a paperless adoption rate of 75% (in year one)
  • Increase the number of email addresses shared with by 93%
  • Support more inbound & outbound communications

 

Case studies