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Kimpton Hotels: A boutique hotel chain deepens customer loyalty and wins backs guests with elite loyalty promotion

Kimpton Hotels is a boutique hotel chain that has been ranked "Highest in Guest Satisfaction Among Upper Upscale Hotel Chains" by J.D. Power three times in the past.

Always on the lookout to improve and find even more new ways to keep guests satisfied, Kimpton turned to Selligent proactively re-engage lapsed loyalty members. The new, data-driven loyalty program was a major success with over 17 percent higher revenue than any other campaign in brand history.

Find out how Kimpton increased customer satisfaction and repeat bookings on their website in our free case study.

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