Thumbnail image of the cover of Selligent Case Study titled "24hAssistance: Italian insurance provider attains 360-degree customer view by integrating data from marketing and help desk"

24hAssistance: Italian insurance provider attains 360-degree customer view by integrating data from marketing and help desk

24hAssistance was experiencing massive growth and wanted to attain a full 360-degree view of every customer, shared across the entire organization (sales, marketing, and customer care), to provide exceptional customer service.

Utilizing Selligent’s flexible data architecture and third-party integration capabilities, the company aligned its data streams, with Selligent as the central customer data repository. Customer intelligence is now updated in real time between three different platforms, which has boosted inbound/outbound customer care.

Read how they succeeded, reaching a record number of customers and seeing a dramatic spike in conversions.

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