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Selligent is 's werelds grootste onafhankelijke leverancier van oplossingen voor relatiemarketing, die klantenrelaties ondersteunt voor Samsung, InterContinental Hotels Group, ING en meer dan 700 andere grote merken in de detailhandel, de reisindustrie, de automobielsector, de uitgeverswereld en de financiële dienstverlening. Met zijn krachtige en doeltreffende technologie is Selligent een toonaangevende speler op het vlak van databeheer, het organiseren van campagnes en audience-analyse. Door zijn vermogen tot het leveren van geïntegreerde oplossingen waarin de klant centraal staat, via e-mail, display, mobiele communicatie en sociale media, verhoogt Selligent de conversies en versterkt het de publieksbetrokkenheid voor B2C-marketeers van middelgrote en grote bedrijven.

Selligent is wereldwijd actief in meer dan 30 landen en beschikt over een netwerk van meer dan 75 bureaus en MSP’s. Selligent heeft kantoren in Silicon Valley, New York, Londen, België, Parijs, München, Barcelona en Australië.

Onze sales-, service- en technologieteams bevinden zich in heel Europa. En een nieuw team start op in de VS.

Join Us and Love What You Do!

Als jij een passie hebt voor marketing, klanttevredenheid essentieel vindt en de marketingservicesector graag met innovaties wilt veranderen, dan zijn wij geïnteresseerd.

 

JOB DESCRIPTION
Selligent is searching for a Technical Project Manager to join our rapidly growing team. We are looking for a well-rounded individual that is self-motivated, self-educating and reliable. The ideal candidate will have the perfect mix of a welcoming client-facing personality, strong project management skills, and a desire to be involved in technology.
As a Technical Project Manager, you will be in charge of the operational success for a set of Benelux-based clients. By leading the project plan, during both the on-boarding phase, and then the on-going period, you’ll be in charge of allocating resources, such as front and backend developers to execute the development task according to your project plan. At Selligent, Technical Project Managers have a good mix of fast paced work and longer term planning. You’ll engage regularly with Support Services to tackle operational tasks, along with partnering closely with a Relationship Manager, helping to grow a client’s programs over time.

Duties

  • Efficiently project manage the project plan for new client launches and existing client program extensions, always paying close attention to detail and scope.
  • Become a subject matter expert on Selligent tool sets.
  • Serve as a single point of contact for the client and Relationship Manager, as the subject matter expert on the operational aspect of the client’s program.
  • Ensure the client is provided adequate and appropriate training, leveraging the Selligent Learning System, as well as ensuring any program specific coaching is delivered effectively.
  • Work with Support (and other internal teams) along with the client to help with resolution of any outstanding support cases or other issues. This might also involve project management of long running engagements.
  • Guide and proactively ensure client are getting the best results by advising and implementing Industry Best Practices.
  • Assist the Selligent Learning Team in improving and/or streamlining training and reference material for both external and internal sse (training videos, certification quizes, case studies, how to guides, etc.).

Required Skills

  • Excellent project management skills
  • Superior problem solving and accurate solution scoping abilities
  • Solid verbal, written, presentation and interpersonal communication skills
  • Proficient in articulating the value of distributed computing and SaaS concepts
  • Eager to engage in projects involving databases, web services, HTML, CSS, and scripting languages such as JavaScript
  • Highly coachable with a strong desire to improve and grow as a professional
  • Able to speak and write in Dutch and English, French is a plus.

 
Contact Person: Christina Tsiaflakis

JOB DESCRIPTION
Are you passionate about coaching cross functional development teams that create innovative marketing solutions? Then you are the Scrum Master we're looking for at Selligent!
As a Scrum Master, sprints, sprint planning, daily stand-ups, backlog refinement, retrospectives, user stories etc. are a part of your daily life. You are the part of a cross-functional development team and work together with other Scrum Masters in a scaled agile setting. It’s your responsibility to make sure everyone can do their job without any problems. Solving impediments will be one of your main tasks, next to helping, supporting, and guiding your team to the next level. Together, sprint after sprint, you try to be more productive and efficient as a team while you, as a Scrum Master, block any external distractions.
You will be part of a team of engineers delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Our offices are based in Belgium. You will work internally (Braine-l’Alleud or Hasselt office) with regular traveling to our second Belgium office and occasionally to other Selligent locations.

Profile

• Help teams with challenges related to how they work and interact together
• Raise issues early and often to model the value of early problem detection
• Foster an environment of successful delivery and continuous improvement
• Lead or influence large scale agile transformations
• Facilitate creation and continuous improvement of organizational agile standards
• Drive program level cadence to accelerate transformation
• Adapt coaching style to suit a wide array of learning styles
• Inspire organization to continuously improve operating models

Qualifications

• At least 3+ years’ experience as a Scrum Master
• Able to navigate in a large scaled agile setting – Experience with LeSS is a plus.
• Experienced in working in and with agile teams
• Apply concepts and techniques as framework distilled to what fits inside Selligent
• Demonstrate a deep understanding of communication, group dynamics and coaching
• Able to impact structural and interdependent improvements
• Getting things done
• Effective communication skills to internal and external audiences
• Fluent in English. Any other language (Dutch, French) highly appreciated
• Proactive, hands-on attitude
• Experience with SaaS environments is a plus
 
Contact Person: Carl Bruninx

JOB DESCRIPTION
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.

Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

Required Skills

  • Ideal candidate holds a bachelor’s degree or higher in an applicable field
  • Familiarity with any of the following skills are preferred:
    • System: Windows Administration
    • Web Development: HTML, CSS
    • Database: SQL
  • Excellent communication skills with a strong client focus are a must.
  • Effective at troubleshooting and solving problems, either autonomously or with the help of other teams.
  • Openness to developing knowledge in a constantly evolving environment.
  • Some previous experience in a tech support, help desk, or client service position is ideal.
  • Fluent English language skills, Dutch or French native speaker.

 
Contact Person: Florent Leborgne

JOB DESCRIPTION
We at Selligent Marketing Cloud are looking for a Data Scientist to help us build innovative solutions in our Selligent Cortex project, which aims to bring ambitious AI and machine learning solutions to our marketing cloud platform.
You will be responsible for designing solutions involving machine learning and large datasets. You will be mostly responsible for the invention and prototyping phase, but will work with Data Engineers and other engineering teams to test your innovations and bring them to market. You should be scientifically minded, but also have an engineering gene.
You will work internally in our Hasselt office.

Profile

  • Highly motivated to tackle very hard problems - likes to invent novel solutions
  • A good mix of scientific and engineering mind-set
  • Strong analytical and communication skills, both written and verbal
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile development

Qualifications

  • Excellent statistical, machine learning and data mining skills. Knowledge of concepts like regression, clustering, classification, etc and methods like decision trees, SVM/R, MLPs, etc are a must
  • An academic background
  • Experience working with large scale data sets
  • Great data modeling and analysis in Python or Matlab
  • Programming skills with a low-level programming language such as C is a plus
  • Having participated in competitions (e.g. on Kaggle) is a plus

 
Contact Person: Carl Bruninx

JOB DESCRIPTION
We at Selligent Marketing Cloud are looking for a Data Engineer to help us build innovative solutions in our Selligent Cortex project, which aims to bring ambitious AI and machine learning solutions to our marketing cloud platform.
You will be responsible for everything related to the collection, storing, exploration, and labeling of large amounts of data at Selligent Marketing Cloud. You will be part of a cross-functional team and work with data scientists in order to design, implement, and test complex machine learning solutions. Both creativity and strong analytical skills will be expected from you.
You will work internally in our Hasselt office.

Profile

  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Pragmatic and always eager to learn new things
  • Highly motivated to tackle very hard problems - enjoy being challenged and thrives under pressure
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Strong analytical and communication skills, both written and verbal
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile development

Qualifications

  • Experience with many different technologies for handling and manipulating large datasets.
  • Ability to program in at least one high-level (e.g. Python) and one low-level (e.g. C) language.
  • Experience with machine learning algorithms is a plus.
  • Having participated in (and maybe won!) relevant hackathons in a plus
  • Experience with SaaS environments and/or cloud solutions is a plus

 
Contact Person: Carl Bruninx

JOB DESCRIPTION
Do you enjoy analyzing and working on challenging problems, implementing new features and contributing to creative marketing solutions? Then you are the Software Engineer we’re looking for at Selligent.
As a Software Engineer you will be part of a cross-functional development team and work together with other engineers in a scaled agile setting to further develop the core product of Selligent Marketing Cloud. You have a keen interest in security, privacy, scalability and performance, deeply care for customer experience and pay attention to details. Together, sprint after sprint, you deliver mission critical infrastructure and ensuring the highest level of quality.
You will work internally in our Hasselt office.

Profile

  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Passion for quality and attention to detail
  • Team player
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Good communication skills, both written and verbal
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile & Test-driven Development

Qualifications

  • Good understanding of software architecture (database, web services, web layer, ...)
  • Experience in .NET Framework and C#
  • Design/develop reusable frameworks, components, and services
  • Experience writing unit tests and testable code
  • Good understanding of version control systems (Git, TFS)
  • Experience with SaaS environment and/or Cloud Services is a plus

 
Contact Person: Carl Bruninx

Job description
Selligent Marketing Cloud is the world's leading independent provider of relationship marketing solutions, powering customer relationships for InterContinental Hotels Group, ING and Extra Space Storage and more than 700 other major brands in retail, travel, automotive, publishing, and financial services. Featuring enterprise-strength performance, Selligent Marketing Cloud's technology leads the industry in data management, campaign orchestration, and audience analytics. Selligent Marketing Cloud increases conversions and enhances engagement for mid-market to enterprise B2C marketers with its ability to deliver integrated, customer-centric experiences across email, display, mobile, and social.
Selligent Marketing Cloud serves more than 30 countries globally, including more than 75 agencies and MSPs. Selligent has offices in Silicon Valley, New York, London, Belgium, Paris, Munich, Barcelona, and Australia.

Duties

After an in-depth training in our software suite you manage and develop projects that connect our marketing suite with systems in a customer’s landscape. These integrations could be back-end file transfers or real-time API connections.
Apart from that you will write C#.Net web services, plug-ins and mini-sites on top of our platform to deliver a tailor-made solution that fits our client's needs.
Your role is both technical and coordinating at the same time. You are in charge of the project from start to go live and you assure a perfect execution.
Our offices are based in Belgium (Hasselt) and you report on a regular base to the Data Integration Manager. You will work internally (Hasselt office) with occasional traveling to our customers in Belgium and The Netherlands.

Required Skills

  • You are passionate about IT and you have a minimum of two years’ experience in Microsoft T-SQL and C#.NET. You keep yourself up to speed with the latest developments in these technologies.
  • Knowledge of ASP.NET, ASP.NET MVC, ASP.NET Web API and WCF.
  • Knowledge of HTML, JavaScript, JQuery and CSS.
  • Besides Dutch you master the English language. French is a plus.
  • You have good communication skills and you are customer minded
  • You are eager to learn and pragmatic
  • You are flexible and can combine different tasks without negative stress
  • You are a team player

Offer

  • An interesting job in a fast growing company
  • The opportunity of learning in a stimulating environment
  • Competitive salary and benefits based on your experience

Contact Person: Christina Tsiaflakis

JOB DESCRIPTION
As an Instructor, you will have a major role in ensuring that Selligent clients and partners are provided with the most effective classroom learning experience possible. We are seeking someone with a passion for teaching! Your primary focus will be teaching, although you will be responsible for providing input and feedback to our Instructional Design team. You may also be asked to help maintain learning assets, lend your voice to our video learning team for voiceovers, and various other duties associated with your role as Instructor.
 
We are an innovative and creative team focused on delivering the best learning experiences to our customers through classroom and video learning. You will be an integral part of this as an Instructor. This is an exciting time for our learning program – we are innovating and growing every day!

Duties

  • Attend “Train the trainer” sessions and become certified as a Selligent Instructor.
  • Manage your training engagements from scoping to calendar to travel to expense reports.
  • Stay current on Selligent‘s latest product releases and courseware, leveraging internally available learning opportunities, as well as self-study.
  • Prepare any needed classroom setup, including gathering information and knowledge from colleagues regarding your students.
  • Provide world-class instruction to clients, partners and colleagues using variety of modalities, including but not limited to Instructor Led Training (ILT) and Video ILT in private, public and remote locations.
  • Strike an effective balance between agenda and injecting personal examples into the course, while maintaining the required level of learning experience.
  • Effectively manage the classroom environment, addressing any issues in real time and ensuring the class stays on track with the intended agenda.
  • Follow-up with clients on questions that you could not fully answer during class and provide the answer to the student.
  • Consistently receive high average scores on student evaluations.
  • Collaborate with Instructional Designers to provide course feedback.
  • Maintain a client centric focus and a client satisfaction attitude.
  • Collaborate in a team environment

Required Skills

  • 2+ years teaching experience.
  • 1+ years digital marketing experience required.
  • Fluent in English language skills required; fluent in any of the following a plus: Spanish, Italian, German.
  • Exceptional presentations skills.
  • Experience in web development including experience with HTML, CSS and DHTML
  • Strong listening and collaboration skills.
  • Be willing to travel throughout Europe up to 75% of the time, with occasional travel to US (up to 4 times a year).
  • Solid writing skills required, visual design skills a plus.
  • Demonstrated proficiency in simplifying complex topics and processes for learners.
  • Self-starter and proven ability to work independently.
  • Bachelor’s degree or equivalent and relevant working experience required.