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Selligent is 's werelds grootste onafhankelijke leverancier van oplossingen voor relatiemarketing, die klantenrelaties ondersteunt voor Samsung, InterContinental Hotels Group, ING en meer dan 700 andere grote merken in de detailhandel, de reisindustrie, de automobielsector, de uitgeverswereld en de financiële dienstverlening. Met zijn krachtige en doeltreffende technologie is Selligent een toonaangevende speler op het vlak van databeheer, het organiseren van campagnes en audience-analyse. Door zijn vermogen tot het leveren van geïntegreerde oplossingen waarin de klant centraal staat, via e-mail, display, mobiele communicatie en sociale media, verhoogt Selligent de conversies en versterkt het de publieksbetrokkenheid voor B2C-marketeers van middelgrote en grote bedrijven.

Selligent is wereldwijd actief in meer dan 30 landen en beschikt over een netwerk van meer dan 75 bureaus en MSP’s. Selligent heeft kantoren in Silicon Valley, New York, Londen, België, Parijs, München, Barcelona en Australië.

Onze sales-, service- en technologieteams bevinden zich in heel Europa. En een nieuw team start op in de VS.

Join Us and Love What You Do!

Als jij een passie hebt voor marketing, klanttevredenheid essentieel vindt en de marketingservicesector graag met innovaties wilt veranderen, dan zijn wij geïnteresseerd.

 

JOB DESCRIPTION
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.

Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

Required Skills

  • Ideal candidate holds a bachelor’s degree or higher in an applicable field
  • Familiarity with any of the following skills are preferred:
    • System: Windows Administration
    • Web Development: HTML, CSS
    • Database: SQL
  • Excellent communication skills with a strong client focus are a must.
  • Effective at troubleshooting and solving problems, either autonomously or with the help of other teams.
  • Openness to developing knowledge in a constantly evolving environment.
  • Some previous experience in a tech support, help desk, or client service position is ideal.
  • Fluent English language skills, Dutch or French native speaker.

 
Contact Person: Florent Leborgne

JOB DESCRIPTION
We at Selligent Marketing Cloud are looking for a Data Engineer to help us build innovative solutions in our Selligent Cortex project, which aims to bring ambitious AI and machine learning solutions to our marketing cloud platform.
You will be responsible for everything related to the collection, storing, exploration, and labeling of large amounts of data at Selligent Marketing Cloud. You will be part of a cross-functional team and work with data scientists in order to design, implement, and test complex machine learning solutions. Both creativity and strong analytical skills will be expected from you.
You will work internally in our Hasselt office.

Profile

  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Pragmatic and always eager to learn new things
  • Highly motivated to tackle very hard problems - enjoy being challenged and thrives under pressure
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Strong analytical and communication skills, both written and verbal
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile development

Qualifications

  • Experience with many different technologies for handling and manipulating large datasets.
  • Ability to program in at least one high-level (e.g. Python) and one low-level (e.g. C) language.
  • Experience with machine learning algorithms is a plus.
  • Having participated in (and maybe won!) relevant hackathons in a plus
  • Experience with SaaS environments and/or cloud solutions is a plus

 
Contact Person: Carl Bruninx

JOB DESCRIPTION
Do you enjoy analyzing and working on challenging problems, implementing new features and contributing to creative marketing solutions? Then you are the Software Engineer we’re looking for at Selligent.
As a Software Engineer you will be part of a cross-functional development team and work together with other engineers in a scaled agile setting to further develop the core product of Selligent Marketing Cloud. You have a keen interest in security, privacy, scalability and performance, deeply care for customer experience and pay attention to details. Together, sprint after sprint, you deliver mission critical infrastructure and ensuring the highest level of quality.
You will work internally in our Hasselt office.

Profile

  • Enjoyed a higher education in IT/Engineering or equivalent through experience
  • Passion for quality and attention to detail
  • Team player
  • Ability to work effectively with cross-functional engineering teams and stakeholders
  • Good communication skills, both written and verbal
  • Proficient in English, Dutch and French are a plus
  • Affinity with Agile & Test-driven Development

Qualifications

  • Good understanding of software architecture (database, web services, web layer, ...)
  • Experience in .NET Framework and C#
  • Design/develop reusable frameworks, components, and services
  • Experience writing unit tests and testable code
  • Good understanding of version control systems (Git, TFS)
  • Experience with SaaS environment and/or Cloud Services is a plus

 
Contact Person: Carl Bruninx

Job description
Selligent Marketing Cloud is the world's leading independent provider of relationship marketing solutions, powering customer relationships for InterContinental Hotels Group, ING and Extra Space Storage and more than 700 other major brands in retail, travel, automotive, publishing, and financial services. Featuring enterprise-strength performance, Selligent Marketing Cloud's technology leads the industry in data management, campaign orchestration, and audience analytics. Selligent Marketing Cloud increases conversions and enhances engagement for mid-market to enterprise B2C marketers with its ability to deliver integrated, customer-centric experiences across email, display, mobile, and social.
Selligent Marketing Cloud serves more than 30 countries globally, including more than 75 agencies and MSPs. Selligent has offices in Silicon Valley, New York, London, Belgium, Paris, Munich, Barcelona, and Australia.

Duties

After an in-depth training in our software suite you manage and develop projects that connect our marketing suite with systems in a customer’s landscape. These integrations could be back-end file transfers or real-time API connections.
Apart from that you will write C#.Net web services, plug-ins and mini-sites on top of our platform to deliver a tailor-made solution that fits our client's needs.
Your role is both technical and coordinating at the same time. You are in charge of the project from start to go live and you assure a perfect execution.
Our offices are based in Belgium (Hasselt) and you report on a regular base to the Data Integration Manager. You will work internally (Hasselt office) with occasional traveling to our customers in Belgium and The Netherlands.

Required Skills

  • You are passionate about IT and you have a minimum of two years’ experience in Microsoft T-SQL and C#.NET. You keep yourself up to speed with the latest developments in these technologies.
  • Knowledge of ASP.NET, ASP.NET MVC, ASP.NET Web API and WCF.
  • Knowledge of HTML, JavaScript, JQuery and CSS.
  • Besides Dutch you master the English language. French is a plus.
  • You have good communication skills and you are customer minded
  • You are eager to learn and pragmatic
  • You are flexible and can combine different tasks without negative stress
  • You are a team player

Offer

  • An interesting job in a fast growing company
  • The opportunity of learning in a stimulating environment
  • Competitive salary and benefits based on your experience

Contact Person: Christina Tsiaflakis

JOB DESCRIPTION
As an Instructor, you will have a major role in ensuring that Selligent clients and partners are provided with the most effective classroom learning experience possible. We are seeking someone with a passion for teaching! Your primary focus will be teaching, although you will be responsible for providing input and feedback to our Instructional Design team. You may also be asked to help maintain learning assets, lend your voice to our video learning team for voiceovers, and various other duties associated with your role as Instructor.
 
We are an innovative and creative team focused on delivering the best learning experiences to our customers through classroom and video learning. You will be an integral part of this as an Instructor. This is an exciting time for our learning program – we are innovating and growing every day!

Duties

  • Attend “Train the trainer” sessions and become certified as a Selligent Instructor.
  • Manage your training engagements from scoping to calendar to travel to expense reports.
  • Stay current on Selligent‘s latest product releases and courseware, leveraging internally available learning opportunities, as well as self-study.
  • Prepare any needed classroom setup, including gathering information and knowledge from colleagues regarding your students.
  • Provide world-class instruction to clients, partners and colleagues using variety of modalities, including but not limited to Instructor Led Training (ILT) and Video ILT in private, public and remote locations.
  • Strike an effective balance between agenda and injecting personal examples into the course, while maintaining the required level of learning experience.
  • Effectively manage the classroom environment, addressing any issues in real time and ensuring the class stays on track with the intended agenda.
  • Follow-up with clients on questions that you could not fully answer during class and provide the answer to the student.
  • Consistently receive high average scores on student evaluations.
  • Collaborate with Instructional Designers to provide course feedback.
  • Maintain a client centric focus and a client satisfaction attitude.
  • Collaborate in a team environment

Required Skills

  • 2+ years teaching experience.
  • 1+ years digital marketing experience required.
  • Fluent in English language skills required; fluent in any of the following a plus: Spanish, Italian, German.
  • Exceptional presentations skills.
  • Experience in web development including experience with HTML, CSS and DHTML
  • Strong listening and collaboration skills.
  • Be willing to travel throughout Europe up to 75% of the time, with occasional travel to US (up to 4 times a year).
  • Solid writing skills required, visual design skills a plus.
  • Demonstrated proficiency in simplifying complex topics and processes for learners.
  • Self-starter and proven ability to work independently.
  • Bachelor’s degree or equivalent and relevant working experience required.

JOB DESCRIPTION
As a Technical Support Developer, you will play a major role in assisting Selligent Marketing Cloud’s Support organization in analyzing issues, developing and implementing solutions for our core products. You will take on the responsibility for third-line support and work in close collaboration with the Engineering team.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment. The role provides real career opportunities and the ability for learning new things and meeting new challenges.

Profile

  • Ideal candidate holds a bachelor’s degree or higher in an applicable field
  • A technical spirit with a passion for development
  • Driven by quality and attention to detail
  • Openness to developing knowledge in a constantly evolving environment
  • Good communication skills with a strong client focus
  • Proficient in English, Dutch or French native speaker

 

Qualifications

  • Experience in .NET Framework and C#
  • Experience in C++ is a plus
  • Experience with frontend technologies such as HTML, CSS, JavaScript and Angular is a plus
  • Experience with relational databases and SQL
  • Experience with SaaS environments and/or Cloud Services is a plus

 
Contact Person: Florent Leborgne

Job Description

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform to drive a Consumer First Marketing program.

 

Duties

  • Responsible for retaining, growing and developing account through daily/weekly interaction with clients and periodic onsite visits at client and partner’s offices
  • Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Selligent products and services
  • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client base
  • Partner with cross-functional teams, such as the Technical Project Manager (TPM) and Deliverability experts and be accountable for delivery of sound solutions
  • Capture and quantify business impact of Selligent program results for client and identify/retain client references (and increase portfolio NPS)
  • Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems.  Implement plan for new programs, partnering with tech and strategic resources.

 

Required Skills

  • A deep understanding and passion for email/SMS/Push Notifications, etc.
  • 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
  • Comfort working in highly flexible, entrepreneurial environment
  • Proven success working in cross functional teams
  • Strong ability to establish priorities and make decisions
  • Strong project planning and management skills
  • Outstanding oral and written communication and presentation skills
  • Strong team building and interpersonal skills
  • Highly active in digital media, personally and/or professionally
  • Undergraduate degree in business, marketing or related field
  • Some travel required (less than 20%)
  • Proficient/Fluent in local language and English

 

Offer

  •  An interesting job in a fast growing company
  • Chance to work with global teams and brands, with international travel
  • The opportunity of learning in a stimulating environment
  • Competitive salary and benefits based on your experience

 

JOB DESCRIPTION
Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage
consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the
only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data
Platform with a universal consumer profile at the core of every action.
More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent
Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50
agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized
service. For more information, visit www.selligent.com.
THE OPPORTUNITY
Selligent is building their UX function and hiring its first full-time UX designer with an intention to build a
world class product design team to support the fast-growing marketing automation platform. This is a
highly visible position at Selligent and involves setting up UX best practices, processes, delivering great
product and contributing in building a design team. It’s an exciting time to join given the recent brand
refresh to Selligent Marketing Cloud and bringing an excellent leadership team on board, who have deep
appreciation and understanding of the value of delivering great customer experiences.
You will be responsible for providing design solutions that meet both user and business needs and owning
the UX for key product functions. You will gather insights from customers, explore product analytics data
and deliver product features while working closely with Scrum teams.

Primary responsibility

  • Work closely with a team of product managers to deliver the best possible product for all B2B clients
  • Establish, document and maintain user-centered design processes and integrate it with Agile
  • Gather requirements, conduct guerilla research and usability testing as needed to uncover user needs, user behavior and design problems
  • Design and deliver wireframes, user stories, user journeys, mockups and prototypes optimized for a wide range of devices to effectively communicate interactions and design ideas
  • Make strategic design and UX decisions related to core product and its features
  • Facilitate design workshops, evangelize UX and rationalize design decisions to stakeholders and peers
  • Manage a design working group of 10-12 people consisting product managers, frontend and backend developers
  • Ensure the continuous delivery of product features and enhancements with input from customers, partners and other stakeholders
  • Have strong working relationships with developers, partners, marketing and executive team

Required Skills

  • 7-10 years UX/UI design experience or equivalent
  • Strong portfolio with some case studies for B2B and enterprise products
  • Strong working knowledge of Sketch, Axure, Photoshop and associated design tools
  • Solid understanding of design principles, user interface design patterns, style guides and UCD methodologies
  • Solid understanding of grid systems, typography, web and mobile interface trends
  • Able to take direction and critique and be a real team-player
  • Excellent communication skills, robust and self-organised approach with a curious mind and desire to learn
  • Experience working in an Agile/Scrum environment essential

Nice to Have

  • User research experience and deep understanding of research methods
  • Educational background in HCI, psychology or UX
  • Experience in building a SaaS product
  • Knowledge of Dutch or French language

 
Contact Person: Harpal Singh