Maximize Every Moment

Connect your customer experience

Modern consumers demand integrated and immediate experiences. Selligent Experience Cloud helps brands achieve an elevated Customer Experience by connecting the contact center to the same advanced central nervous system that powers marketing and customer journeys.

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Discover Selligent Experience Cloud

At Selligent, we believe that moments of customer interaction are precious. We’ve built an intelligent engagement platform that unifies all customer data into a single source of truth. With all the data unified, marketing, service, and sales can finally deliver smart and holistic customer experiences that drive value and delight customers.

Selligent is a trusted global player in the CX space, serving scores of leading brands across the globe. Here are three unique ways Selligent Experience Cloud helps you deliver holistic CX:

Customer Interaction Data Fuels Real-Time Decisions

Selligent’s rich data heritage aggregates consumer interaction data across sources (web, email, SMS, etc.) into a single 360° view. This 360° view of the customer interactions enables the platform to trigger AI-driven insights and routing optimization to surface the next best offer for each consumer.

Agent Insights Drive Richer Contextual Experiences

Empower agents with context to improve first-contact resolution and drive upsell opportunities. Selligent embedded into call center desktops surfaces intelligent insights to agents through AI-driven personalized offers, purchase and omnichannel history, ultimately improving agent productivity.

Personalized Omnichannel Engagement To Improve CX

Evolve the contact center from reactive care to proactive omnichannel engagement by building and executing omnichannel journeys to drive CX consistency. Through proactive engagement you can reduce inbound calls by tailoring communications on the right channel (mobile push, email, social, or SMS), at the right time, with the right offer, ultimately lowering cost and increasing satisfaction.

Selligent CX Success Stories

Leading brands around the world are transforming the customer journey with Selligent.
Here’s how some of them have delivered a new level of customer experiences.