
Focused on reducing abandoned carts & increased Average Order Values (AOV) by 28% & percentage of Carts to Orders (CTOs) by 12.6%
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Our CX Solution
For years companies have sat on a gold mine of data that’s often siloed among departments. No longer. Selligent Experience Cloud has arrived to help companies finally get a clear, integrated view of their customers.
We’ve built an intelligent engagement platform that not only manages customer interactions, but helps you focus on your customers as unique individuals. Our Universal Profile brings intelligence into the contact center by providing a full data picture of every customer. Now, you can tie contact, interaction and transaction histories, with CRM data, web preferences and behaviors, to drive truly connected, holistic customer and employee experiences.
Selligent is a trusted player in the CX space, serving leading brands around the world. Our platform provides companies with the ability to deliver:
Leading brands around the world are transforming the customer journey with Selligent.
Here’s how some of them have delivered a new level of customer experiences.
Focused on reducing abandoned carts & increased Average Order Values (AOV) by 28% & percentage of Carts to Orders (CTOs) by 12.6%
Implemented new personalized digital onboarding process, driving 52% of new customers to download mobile app for more dynamic, efficient experience.
Read the storyConnected to in-house call centers & delivered customized mobile shopping experiences, resulting in 200% increase in customer lifetime value for omnichannel opt-ins.
Read the storyReduced return rates by 30% & returns calls by 90%, utilizing dynamic, post-purchase omnichannel campaign.
Read the storyUtilized data & digitized communications to improve citizen experience, boosting efficiency & satisfaction with 75% adoption rate of new digital process in year one.
Read the storySelligent Experience Cloud is part of a new generation of solutions that is enabling companies to empower their employees to drive their business forward through comprehensive, connected customer intelligence.
Sheila McGee Smith President and Principal Analyst
McGee-Smith Analytics
Business leaders need to expand their aperture when it comes to CX and focus on redefining customer engagement. Selligent is one of the leading solution providers for bringing disparate silos together, providing a 360-degree view of the customer journey and enabling businesses to provide differentiated interactions.
Zeus Kerravala Founder and Principal Analyst
ZK Research