Ecommerce: Build.com
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Focused on reducing abandoned carts & increased Average Order Values (AOV) by 28% & percentage of Carts to Orders (CTOs) by 12.6%
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Our CX Solution
How can you serve
a customer you can’t see?
a customer you can’t see?
For years companies have sat on a gold mine of data that’s often siloed among departments. No longer. Selligent Experience Cloud has arrived to help companies finally get a clear, integrated view of their customers.
Discover Selligent Experience Cloud
We’ve built an intelligent engagement platform that not only manages customer interactions, but helps you focus on your customers as unique individuals. Our Universal Profile brings intelligence into the contact center by providing a full data picture of every customer. Now, you can tie contact, interaction and transaction histories, with CRM data, web preferences and behaviors, to drive truly connected, holistic customer and employee experiences.
Selligent is a trusted player in the CX space, serving leading brands around the world. Our platform provides companies with the ability to deliver:
Universal Profile
- Centralized view of all relevant data, consolidated and aggregated
- Universal Profile drives intelligent actions through Selligent Experience Cloud
- Stores all key information based on purchase history and prior omnichannel interactions
Web To Sales/Service Journey
- Identify anonymous or known customers browsing website, map to Universal Profiles
- Enable segmentation and targeting of customers on web based on Universal Profile/Segmentation
- Leverage existing contact center channels (Inbound Voice, Web Chat, Web Callback) to engage customers
Proactive Engagement
- Enables companies to proactively engage customers via outbound interactions
- Automatically trigger outbound messages to customers via QM, XM, other platforms
- Drive engagement/re-engagement following conversation, post-contact survey, and positive/negative experience
Agent Insights
- Provides agents with real-time customer insights to guide contextual call handling
- Serves relevant product suggestions to agents to create unique sales opportunities
- Enables delivery of post-call communications of product recommendations
Selligent CX Success Stories
Leading brands around the world are transforming the customer journey with Selligent.
Here’s how some of them have delivered a new level of customer experiences.
Financial Services: Alliant Credit Union
Implemented new personalized digital onboarding process, driving 52% of new customers to download mobile app for more dynamic, efficient experience.
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Retail: Tape à l'oeil
Connected to in-house call centers & delivered customized mobile shopping experiences, resulting in 200% increase in customer lifetime value for omnichannel opt-ins.
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Ecommerce: Coolblue
Reduced return rates by 30% & returns calls by 90%, utilizing dynamic, post-purchase omnichannel campaign.
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Government: Ville de Lyon
Utilized data & digitized communications to improve citizen experience, boosting efficiency & satisfaction with 75% adoption rate of new digital process in year one.
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Selligent Experience Cloud is part of a new generation of solutions that is enabling companies to empower their employees to drive their business forward through comprehensive, connected customer intelligence.
Sheila McGee Smith President and Principal Analyst
McGee-Smith Analytics
Business leaders need to expand their aperture when it comes to CX and focus on redefining customer engagement. Selligent is one of the leading solution providers for bringing disparate silos together, providing a 360-degree view of the customer journey and enabling businesses to provide differentiated interactions.
Zeus Kerravala Founder and Principal Analyst
ZK Research
