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À la recherche de nouveaux défis

Selligent Marketing Cloud, premier fournisseur mondial indépendant de solutions de marketing relationnel, orchestre les relations clients de InterContinental Hotels Group, ING ou encore Extra Space Storage et plus de 700 autres marques de premier plan dans les secteurs de la distribution, du tourisme, de l’automobile, de l’édition et des services financiers. Disposant d’une technologie hautement performante, Selligent Marketing Cloud est un des leaders dans la gestion des données, de l’orchestration de campagnes et de l’analyse des audiences. Grâce à sa capacité à fournir des expériences intégrées centrées sur le consommateur via divers canaux (e-mails, affichage, internet mobile et réseaux sociaux), Selligent Marketing Cloud augmente les conversions et renforce l’engagement pour les spécialistes du marketing B2C d’entreprises de moyenne et grande taille.

Selligent Marketing Cloud est présent dans plus de 30 pays du monde entier, entre autres par le biais d'agences (plus de 75) et de fournisseurs de service marketing. Selligent possède des bureaux dans la Silicon Valley, à Boston, à New York, à Londres, en Belgique, à Paris, à Munich et à Barcelone.

Nos équipes de vente, de service et techniques sont situées partout en Europe et aux Etats-Unis.

Rejoignez-nous et découvrez un métier que vous allez adorer !

Si vous êtes passionné par le marketing, attaché à la satisfaction des clients et enthousiaste à l'idée de transformer le secteur du service marketing au fil des innovations, nous souhaitons vous rencontrer.

 

JOB DESCRIPTION
As a Technical Support Engineer, you will have a major role in assisting Selligent Marketing Cloud clients and partners in resolving any issues that they may have in working with the platforms.  These issues may cover a wide range of topics or components within the platforms itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.
You will be a part of a close-knit, but widely distributed team that spans 7 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.

Duties

  • Power user of the Selligent Marketing Cloud platform; understand basics of digital marketing programs.
  • Monitor ticket system and inbound requests for new or updated activities.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

 

Required Skills

  • Ideal candidate holds a bachelor’s degree or higher in an applicable field
  • Familiarity with any of the following skills are preferred:
    • System: Windows Administration
    • Web Development: HTML, CSS
    • Database: SQL
  • Excellent communication skills with a strong client focus are a must.
  • Effective at troubleshooting and solving problems, either autonomously or with the help of other teams.
  • Openness to developing knowledge in a constantly evolving environment.
  • Some previous experience in a tech support, help desk, or client service position is ideal.
  • Fluent English language skills, Dutch or French native speaker.

 
Contact Person: Florent Leborgne

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary Data Applications Specialist to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk! 

Job Profile

As a Data Applications Specialist, you will have a major role in ensuring that current and future Selligent internal systems have a constant and accurate flow of data.  This role is part of the global MIS Team and reports into the MIS Director. MIS team manages all information systems for sales and account management, as well as services and support management, marketing and the general management. Amongst the most important platforms are Salesforce, Selligent and Jive. You maintain and configure the existing and future MIS platforms, together with the rest of the MIS Team. You analyze and understand user needs and are able to develop user friendly solutions and identify opportunities for improvement. Oversee user demands and issues in our internal ticketing system.

 

What you’ll do

  • Execute integration projects, connecting data from internal systems into our Salesforce instance via API. 
  • Support department initiatives by utilizing existing technologies and provide recommendations for future technologies.
  • Translate new business use-cases into technical data requirements.
  • Estimate scopes for project work based upon requirements; proactively manage deliverables tied to project plans.
  • Efficiently troubleshoot and diagnose potential issues with data entering or exiting the internal systems.
  • Provide consultation and support for staff with issues related to integrations and use.
  • Collaborate with other team members, taking on new assignments as instructed with a positive, can-do attitude.
  • Assist where needed in large scale Salesforce development via apex, process builder, workflows, triggers, and more.
  • Provide documentation about revisions and contribute in change set control
  • Willingness to travel (about 10%).

You’re perfect for this role if you:

  • BS in Engineering, Computer Science or related discipline.
  • Minimum of three years’ experience with SOAP and REST API.
  • Minimum of three years’ experience in Data Modeling and Microsoft T-SQL.
  • Experience with Apex and Force.com development preferred but not required
  • Experience with Dell Boomi as a middleware preferred but not required.
  • Knowledge of Java, Python, or C is a plus.
  • Knowledge of PHP, HTML, CSS, and JavaScript is a plus.
  • Passionate about data integrity and efficiency.
  • Meticulous; eye for detail and a highly-developed sense of responsibility.
  • Effective at solving problems, either autonomously or with the help of other teams.
  • Openness to developing knowledge and new skills in a constantly evolving environment.
  • Great communication skills and customer minded.

We offer

  • You will be part of a high-technology company. It will provide you with the opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing international company
  • Competitive salary and benefits based on your experience
  • Selligent Marketing Cloud Company is an equal opportunity employer.

 

Hiring Manager: Justin Fogiel

Recruiting Manager: Noémie Niesten

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary temporary Graphic Designer (fixed term contract for 1 year) to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk!

Job Profile

Selligent Marketing Cloud is looking for a creative and ambitious designer. This varied role will:

  • see you work closely with our in-house Senior Digital Designer, as you develop assets and ideas that are fundamental to the growth of one of Belgium’s premier software companies, and
  • provide you with plenty of creative opportunity to contribute to many different projects ranging from a wide variety of print assets to event design.

 

What you’ll do

  • Supporting with the creation of marketing materials, including marketing brochures, case studies, e-books, white papers, trend reports, campaigns and give-aways
  • Supporting with the development and execution of creative concepts and designs for internal and external corporate communication
  • Supporting in the execution of creative concepts and booth designs for a wide variety of internal and external global events
  • Developing and creating creative assets for digital campaigns, including display ads and email and landing page designs

You’re perfect for this role if you:

  • You are creative, proactive and want to experience what it is like to work for one of Belgium’s top SaaS companies
  • You have completed a degree in Graphic/Digital Design, Visual Arts or similar
  • You are adept at using Adobe Creative Suite tools, particularly Photoshop, InDesign and Illustrator
  • Digital Design Skills (e.g. Motion Design or Video Editing) are a bonus, but not a must

Note: Your application should include a portfolio with examples of your work.

We offer

  • A fixed term contract for one year, preferably full- time (however part-time will be considered)
  • Competitive salary and benefits based on your experience
  • Selligent Marketing Cloud Company is an equal opportunity employer.

 

Hiring Manager: Alexander Handcock

Recruiting Manager: Noémie Niesten

Description du poste
Selligent Marketing Cloud est à la recherche d’un stagiaire hyper motivé pour un stage en Marketing & Communication.
Selligent Marketing Cloud est un fournisseur de solutions SaaS reconnu, spécialisé dans le marketing relationnel automatisé basé sur les connaissances consommateur.
Mission: accompagner la responsable marketing & communication dans ses missions pour le groupe (Animation de la newsletter, des pages vitrines LinkedIn, du compte Twitter FR, localisation des contenus pour le blog, Réalisation de supports power point, …)
Compétences clé : digital, rédactionnel, réseaux sociaux, SEO, pack office.
Petit plus: connaissance des outils de marketing automation

Profil

  • Nous recherchons un candidat en cours de formation marketing ou commerciale.
  • De formation BAC+4/5.
  • Doté(e) d’un sens du détail, vous êtes disponible et motivé(e), vous avez d'excellentes facultés de communication et un bon relationnel.
  • Organisation, Rigueur et Sens des Priorités
  • Anticipation, Dynamisme et Réactivité
  • Autonomie, Polyvalence et capacité d’Adaptation
  • Excellente communication orale et écrite
  • Maîtrise de l'anglais courant oral et écrit

Administratif

  • Date de début : dès que possible
  • Durée : Stage de 4 à 6 mois
  • Stage Conventionné rémunéré
  • Remboursement de 50 % du titre de transport
  • Lieu : PARIS 12e – Métro Cour Saint Emilion Ligne 14

Vous vous reconnaissez dans ce profil ? Envoyez-nous votre CV et votre lettre de motivation.
 
Hiring Manager: Anne Jarry
Recruiting Manager: Hélène Laby

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary Client Success Manager to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk! 

Job Profile

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform to drive a Consumer First Marketing program.

 

What you’ll do

  • Responsible for retaining, growing and developing account through daily/weekly interaction with clients and periodic onsite visits at client and partner’s offices
  • Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Selligent products and services
  • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client base
  • Partner with cross-functional teams, such as the Technical Project Manager (TPM) and Deliverability experts and be accountable for delivery of sound solutions
  • Capture and quantify business impact of Selligent program results for client and identify/retain client references (and increase portfolio NPS)
  • Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems.  Implement plan for new programs, partnering with tech and strategic resources.

You’re perfect for this role if you:

  • A deep understanding and passion for email/SMS/Push Notifications, etc.
  • 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
  • Comfort working in highly flexible, entrepreneurial environment
  • Proven success working in cross functional teams
  • Strong ability to establish priorities and make decisions
  • Strong project planning and management skills
  • Outstanding oral and written communication and presentation skills
  • Strong team building and interpersonal skills
  • Highly active in digital media, personally and/or professionally
  • Undergraduate degree in business, marketing or related field
  • Some travel required (less than 20%)
  • Proficient/Fluent in local language and English

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Hicham Boulhamane

Recruiting Manager: Hélène Laby

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary Client Success Manager (CRM clients) to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk! 

Job Profile

As a Client Success Manager (CSM for CRM clients), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them for thier implementation.

 

What you’ll do

  • Responsible for retaining, growing and developing account through daily/weekly interactions with clients and periodic onsite visits at client and partner’s offices
  • Animation of the installed database
  • Identify opportunities within your client ( new features, user’s extension)
  • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client base
  • Partner with cross-functional teams, such as the Technical Project Manager (TPM) and R&D Team
  • Capture and quantify business impact of Selligent program results for client and identify/retain client references (and increase portfolio NPS)

You’re perfect for this role if you:

  • A deep understanding of CRM tools. Ability to lead discussion with DSI and Sales people.
  • 3 years in a similar role as an Account Manager, Client Success Manager, pre-Sales or Relationship Manager
  • Comfort working in highly flexible, entrepreneurial environment
  • Proven success working in cross functional teams
  • Strong ability to establish priorities and make decisions
  • Strong project planning and management skills
  • Outstanding oral and written communication and presentation skills
  • Strong team building and interpersonal skills
  • Highly active in digital media, personally and/or professionally
  • The Client Success Manager will be based in Paris, but some short travels are required at client’s offices or internal events
  • Proficient/ fluent in English

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Hicham Boulhamane

Recruiting Manager: Hélène Laby

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Selligent Marketing Cloud Opportunity Summary 

Selligent is in search of a visionary Client Success Manager to join our fast-growing Selligent Marketing Cloud team. With a recently launched new product and refreshed brand, it’s an exciting time to join and build upon the exciting features across our platforms. 

If you’re looking to join an experienced team that’s committed to delivering outstanding client experience balanced with a focus on creating business impact, let’s talk! 

Job Profile

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform to drive a Consumer First Marketing program.

 

What you’ll do

  • Responsible for retaining, growing and developing account through daily/weekly interaction with clients and periodic onsite visits at client and partner’s offices
  • Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Selligent products and services
  • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client base
  • Partner with cross-functional teams, such as the Technical Project Manager (TPM) and Deliverability experts and be accountable for delivery of sound solutions
  • Capture and quantify business impact of Selligent program results for client and identify/retain client references (and increase portfolio NPS)
  • Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems.  Implement plan for new programs, partnering with tech and strategic resources.

You’re perfect for this role if you:

  • A deep understanding and passion for email/SMS/Push Notifications, etc.
  • 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
  • Comfort working in highly flexible, entrepreneurial environment
  • Proven success working in cross functional teams
  • Strong ability to establish priorities and make decisions
  • Strong project planning and management skills
  • Outstanding oral and written communication and presentation skills
  • Strong team building and interpersonal skills
  • Highly active in digital media, personally and/or professionally
  • Undergraduate degree in business, marketing or related field
  • Some travel required (less than 20%)
  • Proficient/Fluent in local languages and English

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Ramses Bossuyt

Recruiting Manager: Noémie Niesten

About Selligent Marketing Cloud

Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action.

More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform. With 10 offices across the United States and Europe and more than 50 agency partners and resellers, Selligent Marketing Cloud serves over 30 countries with local, personalized service. For more information, visit www.selligent.com.

 

Job Profile

As a Technical Project Manager (TPM), you will be responsible for the operational success for a regional portfolio of clients. By leading each status sheet, during both the on-boarding phase, and then the on-going period, you’ll oversee allocating resources, such as front and backend developers, to execute development tasks according to your project plan.

 

What you’ll do

  • Efficiently project manage new client onboardings, migrations and existing client programs, always paying close attention to detail.
  • Become a subject matter expert on Selligent Marketing Cloud platform and integrations with other systems.
  • Serve as a single point of contact for the client and internal stakeholders, as the subject matter expert and key facilitator on the operational aspect of the client’s program.
  • Assisting in developing campaigns on Selligent Marketing Cloud platform during onboarding when required.
  • Work internal teams, via the clients and partners, to help with resolution of any outstanding support cases or other issues, such as product feedback, and program roadmaps.
  • Partner with the regional Client Success Manager to ensure the client is provided adequate and appropriate education, leveraging the Selligent Learning system, along with program specific coaching to ensure clients are achieving success.
  • Assist the Selligent Learning Team in improving and/or streamlining training and reference material for both external and internal consumption.

 

You’re perfect for this role if you:

  • Have project management skills.
  • Have superior problem solving and accurate solution scoping abilities.
  • Have solid verbal, written, presentation and interpersonal communication skills.
  • Are highly coachable with a strong desire to improve and grow as a professional.
  • Have experience with projects involving databases, web services, HTML, CSS, .NET, ASP, and scripting languages such as JavaScript.
  • Are open to developing knowledge in a constantly evolving environment.
  • Are proficient/fluent in local languages (French and Dutch) and English

We offer

  • An opportunity to develop your skills and knowledge, and to grow in a stimulating environment within a fast-growing high technology international company 
  • Competitive salary and benefits based on your experience

 

Hiring Manager: Jeroen Vangeffelen

Recruiting Manager: Noémie Niesten

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