Bookit’s product is travel, but customer service is their specialty
Industry travel and entertainment
Geography The Netherlands
Bookit.nl is the leading Dutch provider of short vacations and weekend getaways. The company specializes in short vacations and weekend trips, and they run nearly a dozen sites each with a specific niche travel focus. From these sites, customers can book a stay in a hotel, holiday farm, bungalow park or campsite, and even reserve a mini-cruise, using various criteria such as location and desired facilities.
WE CONSIDER OURSELVES TO BE A SERVICE ORGANIZATION. BEHIND ALL THE WEBSITES IS A DEDICATED TEAM CONSISTING OF SEVERAL PEOPLE THAT ASSIST OUR CUSTOMERS WITH TRAVEL ARRANGEMENTS, POSSIBLE PROBLEMS AND HAVING AN EXCELLENT BREAK. THE CUSTOMER EXPERIENCE IS KEY.
With an ongoing focus of serving the traveler, Bookit continues to look for ways to improve both customer experience and loyalty. With access to even more historical data than ever before, Bookit plans to incorporate user behavior into their program to profile, predict and provide suggestions and recommendations for future trips that will be compelling for the customer.