
Drastically reduced cart abandonment rates with dynamic customer journeys.
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The Cisco-Selligent opportunity is a partnership that can help you close more deals by eliminating the silos that exist across marketing, sales, and service, to deliver a holistic customer experience. Imagine a world where you could offer your customers:
Selligent is a well-established, trusted global player in the CX space, serving leading brands with its intelligent engagement platform. Together, Cisco and Selligent are driving the convergence of marketing, service, and sales to create truly connected, holistic customer and employee experiences.
Included as a listing in the SolutionsPlus catalog, Selligent provides an innovative selling opportunity, enabling you to sell the next phase in the evolution of the contact center – one that allows companies to finally get a clear, integrated view of their customers, which will help reduce costs, increase upsells, and improve the customer experience.
To help the Cisco ecosystem drive value, compete, and win, leverage the Selligent platform, which provides companies with the ability to deliver:
Leading brands around the world are transforming the customer journey with Selligent.
Here’s how some of them have delivered a new level of customer experiences.
Drastically reduced cart abandonment rates with dynamic customer journeys.
Implemented new digital onboarding process to drive revenue & quickly engage new customers.
Read the storyLeveraged data from mobile app & connected to in-house call centers to boost engagement & customer service.
Read the storyReduced return rates by 30% & returns calls by 90%, utilizing dynamic, post-purchase omnichannel campaign.
Read the storyUtilized data & digitized communications to improve citizen experience, boosting efficiency & satisfaction with 75% adoption rate of new digital process in year one.
Read the storySelligent was named a 2019 Hot Vendor in Customer Experience by Aragon Research
The Selligent team will support you throughout the lifecycle of the deal
High customer satisfaction with proven business results
Executive bench inclusive of CX industry veterans
Selligent products are advanced, yet remain intuitive
Selligent is part of a new generation of solutions that is enabling companies to empower their employees to drive their business forward through comprehensive, connected customer intelligence.
Sheila McGee Smith President and Principal Analyst
McGee-Smith Analytics
Business leaders need to expand their aperture when it comes to CX and focus on redefining customer engagement. Selligent is one of the leading solution providers for bringing disparate silos together, providing a 360-degree view of the customer journey and enabling businesses to provide differentiated interactions.
Zeus Kerravala Founder and Principal Analyst
ZK Research