Ecommerce: Build.com
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Drastically reduced cart abandonment rates with dynamic customer journeys.
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Make more money, add more value
By selling:
The Cisco-Selligent opportunity is a partnership that can help you close more deals by eliminating the silos that exist across marketing, sales, and service, to deliver a holistic customer experience. Imagine a world where you could offer your customers:
- 117% increase in sales conversions
- 90% call reduction
- 28% increase in average order value
Leveraging our partnership to compete & win
Selligent is a well-established, trusted global player in the CX space, serving leading brands with its intelligent engagement platform. Together, Cisco and Selligent are driving the convergence of marketing, service, and sales to create truly connected, holistic customer and employee experiences.
Included as a listing in the SolutionsPlus catalog, Selligent provides an innovative selling opportunity, enabling you to sell the next phase in the evolution of the contact center – one that allows companies to finally get a clear, integrated view of their customers, which will help reduce costs, increase upsells, and improve the customer experience.
To help the Cisco ecosystem drive value, compete, and win, leverage the Selligent platform, which provides companies with the ability to deliver:
Universal Profile
- Centralized view of all relevant data, consolidated and aggregated
- Universal Profile drives intelligent actions through Selligent Experience Cloud
- Stores all key information based on purchase history and prior omnichannel interactions
Web To Sales/Service Journey
- Identify anonymous or known customers browsing website, map to Universal Profiles
- Enable segmentation and targeting of customers on web based on Universal Profile/Segmentation
- Leverage existing contact center channels (Inbound Voice, Web Chat, Web Callback) to engage customers
Proactive Engagement
- Enables companies to proactively engage customers via outbound interactions
- Automatically trigger outbound messages to customers via QM, XM, other platforms
- Drive engagement/re-engagement following conversation, post-contact survey, and positive/negative experience
Agent Insights
- Provides agents with real-time customer insights to guide contextual call handling
- Serves relevant product suggestions to agents to create unique sales opportunities
- Enables delivery of post-call communications of product recommendations
Selligent CX Success Stories
Leading brands around the world are transforming the customer journey with Selligent.
Here’s how some of them have delivered a new level of customer experiences.
Financial Services: Alliant Credit Union
Implemented new digital onboarding process to drive revenue & quickly engage new customers.
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Retail: Tape à l'oeil
Leveraged data from mobile app & connected to in-house call centers to boost engagement & customer service.
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Ecommerce: Coolblue
Reduced return rates by 30% & returns calls by 90%, utilizing dynamic, post-purchase omnichannel campaign.
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Government: Ville de Lyon
Utilized data & digitized communications to improve citizen experience, boosting efficiency & satisfaction with 75% adoption rate of new digital process in year one.
Read the story5 more reasons to sell with Selligent
Selligent was named a 2019 Hot Vendor in Customer Experience by Aragon Research
The Selligent team will support you throughout the lifecycle of the deal
High customer satisfaction with proven business results
Executive bench inclusive of CX industry veterans
Selligent products are advanced, yet remain intuitive
Selligent is part of a new generation of solutions that is enabling companies to empower their employees to drive their business forward through comprehensive, connected customer intelligence.
Sheila McGee Smith President and Principal Analyst
McGee-Smith Analytics
Business leaders need to expand their aperture when it comes to CX and focus on redefining customer engagement. Selligent is one of the leading solution providers for bringing disparate silos together, providing a 360-degree view of the customer journey and enabling businesses to provide differentiated interactions.
Zeus Kerravala Founder and Principal Analyst
ZK Research
