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The Cisco-Selligent Opportunity

Introducing a new partnership that harnesses the power of AI-driven consumer insights to evolve the contact center from reactive response to proactive omnichannel engagement.

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Leveraging our partnership to compete & win

Serving leading brands from across the globe and numerous verticals, Selligent is a well-established and trusted global player in the CX space. Together, Cisco and Selligent are driving the convergence of marketing, service, and sales to create intelligent customer experiences and drive cognitive collaboration.

With its powerful omnichannel engagement technology, and its inclusion as a new listing in the SolutionsPlus catalog, Selligent provides an innovative selling opportunity, as it will enable you to sell the next phase in the evolution of the contact center – one powered by holistic insights from marketing, service, and sales to deliver a unified CX.

Here are three unique ways to leverage Selligent to help
the Cisco ecosystem drive value, compete, and win:

Customer Interaction Data Fuels Cisco Real-Time Decisions

Selligent’s rich data heritage aggregates consumer interaction data across sources (web, email, SMS, etc.) into a single 360° view. This 360° view of the customer interactions enables the platform to trigger AI-driven insights and routing optimization to surface the next best offer for each consumer. What’s more, these offers can be combined with CloudCherry recommendations to super-charge CX throughout the customer journey.

Agent Insights Drive Richer Contextual Experiences

Empower agents with context to improve first-contact resolution and drive upsell opportunities. Selligent embedded into the Cisco Finesse desktop surfaces intelligent insights to agents through AI-driven personalized offers, purchase and omnichannel history, ultimately improving agent productivity.

Personalized Omnichannel Engagement to Improve CX

Evolve the contact center from reactive care to proactive omnichannel engagement by building and executing omnichannel journeys to drive CX consistency. Through proactive engagement you can reduce inbound calls by tailoring communications on the right channel (mobile push, email, social, or SMS), at the right time, with the right offer, ultimately lowering cost and increasing satisfaction.

Selligent CX Success Stories

Leading brands around the world are transforming the customer journey with Selligent.
Here’s how some of them have delivered a new level of customer experiences.