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Hand holding a tablet device displaying an SMS message with a special offer for loyalty members of a particular brand and a “shop now” button

Retaining & Driving Customer Loyalty in 2020

Jul 01, 2020 Customer Experience Gregg Turek

Close-up of a woman wearing a headset with microphone, seated in front of a laptop engaged in a conversation, with hands raised slightly, appearing as a customer service rep listening to a customer — Listening During a Crisis

Jun 30, 2020 Customer Experience Troy Smith

Customer care agent with a headset on, talking to a customer while viewing an open laptop, representing the importance of agents having better insights and real-time visibility to marketing data, to engage more effectively with customers — CUSTOMER CARE & MARKETING: BETTER TOGETHER IN TIMES LIKE THESE

Apr 27, 2020 Customer Experience

Close-up of two hands working on a laptop, with screen displaying a graphic of the word “DONATE” with two hands above, holding a heart, representing people giving back during the COVID-19 pandemic — Well Done: Brands Leading by Example During COVID-19

Apr 20, 2020 Customer Experience Randy Kershner

Image of a woman holding out her hand, with a close-up of the hand and the rest of her body blurred, and several shopping cart icon images hovering above her hand, representing the power retail marketers have to engage consumers with digital marketing — Retailers: Now Is the Time To Flex The Digital Engagement Power

Apr 09, 2020 Customer Experience Stanislas Van Oost

Close-up picture of hands typing on laptop with various icons rising above the keypad, signifying the importance of email, various marketing channels, & data privacy for customer experience — How to Prioritize the Customer Experience to Benefit Both Consumers & Brands

Mar 26, 2020 Customer Experience Niki Hall

Image of six consumers positioned in cardboard boxes, each with different devices and emotional reactions to content they are engaging with in individual micro-moments — Designing Digital Customer Experiences to Take Advantage of Micro-Moments

Feb 27, 2020 Customer Experience Dirk Vogel

A collection of candy hearts with Valentine’s Day expressions, used to illustrate Selligent’s blog post featuring tips for digital marketers to create long-term customer relationships & customer loyalty — Valentine’s Day Advice for Relationship Marketers

Feb 10, 2020 Customer Experience Randy Kershner

Illustration of four consumers demonstrating different variations of retail shopping, on a laptop, online, with a credit card, surrounded by various retail marketing shopping icons — What’s in Store for Retail: 5 Marketers Look Ahead

Dec 17, 2019 Customer Experience Gregg Turek

Photograph of Selligent employees, standing and smiling in front of a conference booth with Selligent Marketing Cloud logo and tagline prominently featured.

Technology for Marketing 2019: Top Takeaways

Oct 02, 2019 Customer Experience Tim Stone

Connected Consumers & the Customer Experience

Oct 01, 2019 Customer Experience Gregg Turek

Illustration of a computer with a security shield and lock on the display. The computer is surrounded by small people holding tech symbols. — Customer Experience and Privacy are Dictating the Future of Marketing

Sep 26, 2019 Customer Experience Sylvie Tongco

Photo of a smiling asian woman holding up a digital bar with 5 gold stars and the word EXCELLENT. — Keep Your Customers Happy with These Loyalty Marketing Tips

Aug 28, 2019 Customer Experience Gregg Turek

Are You Ready for the Next Best Experience? (Your Customers Are)

Aug 22, 2019 Customer Experience Gregg Turek

Photo of a man wearing a black suit and white shirt unbuttoned at the top, running with a pink inflatable tube and swim goggles with a vibrant blue background. — Business Meets Pleasure In The Travel Industry’s New #Bleisure Trend

Jul 17, 2019 Customer Experience Dirk Vogel

Futuristic interior of a space station with a view of Earth. — 5 CX Lessons From Disney’s New Star Wars Theme Park Experience

Jul 15, 2019 Customer Experience Dirk Vogel

A white suitcase, smart phone, camera, and pair of sunglasses lie on a white tabletop. — Flying high on personalized marketing: Navigating digital transformation in the travel industry

May 28, 2019 Customer Experience Dirk Vogel

A cartoon of a man holding an enormous key, who is charging towards an enormous keyhole with movement animations indicating speed. — How to Find the Perfect Marketing Automation Platform

May 02, 2019 Customer Experience Randy Kershner

Juggling Act, Part 2: The Facilitator

Apr 18, 2019 Customer Experience Priyanka Mazagaonkar

Juggling Act: Balancing Multiple Roles on an Engineering Team

Apr 09, 2019 Customer Experience Priyanka Mazagaonkar

Financial Services in the Age of the Digital Transformation

Apr 01, 2019 Customer Experience Gregg Turek

Be a Good Egg: Get Your Easter Marketing Plan Together

Feb 26, 2019 Customer Experience Linda Shum

7 Marketing Lessons from 'Drop Culture’ – Hyping Ultra-Limited Products

Dec 17, 2018 Customer Experience

Negotiating with Today’s “Entitled Consumers”

Nov 01, 2018 Customer Experience Dirk Vogel

How to Build Meaningful Customer Relationships in the Age of Amazon

Oct 05, 2018 Customer Experience Kat Berman

Driving Customer Experience: The Power of Intelligent Automation

Sep 27, 2018 Customer Experience April Mullen

Connecting the Disconnected: The Promise of a Holistic Customer Experience

Sep 13, 2018 Customer Experience John Hernandez

The 3 Rules of Using Brand Experience as a Differentiator

May 29, 2018 Customer Experience Alex Handcock

2018 Trend Report: Marketing Lessons from the Travel Industry

Apr 16, 2018 Customer Experience Linda Shum

Shoptalk 2018: Our Biggest Takeaways

Mar 26, 2018 Customer Experience Linda Shum

Shopping 2018: What Entitled Consumers Really Want From Retail

Mar 13, 2018 Customer Experience Dirk Vogel

Infographic: Power of L.U.V.

Jan 25, 2018 Customer Experience Linda Shum

Opportunity Alert: Wow your Customers Post Purchase

Nov 20, 2017 Customer Experience Kristen Barletta

Playing The Part For Sales Development

Nov 14, 2017 Customer Experience Kat Berman

Walk in Your Consumer's Shoes

Sep 28, 2017 Customer Experience Kat Berman

Ten Years Later: How the iPhone Changed Consumer Expectations

Sep 12, 2017 Customer Experience April Mullen

Holidays are around the corner, retailers. Are you ready?

Jul 20, 2017 Customer Experience April Mullen

Entitled Consumers Need Your Empathy

Feb 07, 2017 Customer Experience Nick Worth

Brands: Lead Your Agencies With Insights, Not Channels

Dec 08, 2016 Customer Experience Nick Worth

What Marketers Should Know About User Experience

Sep 28, 2016 Customer Experience Nick Worth

What Marketers Can Learn from the Pokemon Go Craze

Jul 25, 2016 Customer Experience Simon Bogdanowicz

The Magic of Momentum

Jun 15, 2016 Customer Experience Dave Frankland

tl;dr – If You Don’t Know What This Means, You’re Behind the Times

Jun 14, 2016 Customer Experience Dave Frankland

The four main points on the path to consumer-first marketing — The four main points on the path to consumer-first marketing

Mar 17, 2016 Customer Experience Catherine Magoffin

4 Ways to Connect With Consumers During the Holiday Returns Hangover — 4 Ways to Connect With Consumers During the Holiday Returns Hangover

Jan 13, 2016 Customer Experience Nick Worth

Holiday Season Special — Holiday Season Special: Boosting customer loyalty with joyful giving

Dec 17, 2015 Customer Experience Dirk Vogel

A New World of Travel — A New World of Travel

Oct 29, 2015 Customer Experience Bridget Robinson

5 Customer Engagement Metrics — Spotlight: 5 Customer Engagement Metrics You Need to Watch

Oct 15, 2015 Customer Experience Dirk Vogel

5 Holiday Retail Strategies for October

Oct 15, 2015 Customer Experience April Mullen

Top 5 Client Testimonials

Sep 17, 2015 Customer Experience Julie Taeko (妙子) Gramlich

The 4 C's of Marketing Genius

Sep 11, 2015 Customer Experience Catherine Magoffin

Drake vs Meek Mill — What Drake taught us about Social Media

Sep 08, 2015 Customer Experience Neil Mutalik

Google Cardboard: Marketing with Virtual Reality — Google Cardboard: Marketing with Virtual Reality

Aug 06, 2015 Customer Experience Bridget Robinson

Trend Watch: The future of marketing on smart watches and wearables — Trend Watch: The future of marketing on smart watches and wearables

Jun 17, 2015 Customer Experience Dirk Vogel

Wired, Tired, Expired- Context Ousts Relevancy and Personalization in the Marketing Buzzword Wars

Apr 23, 2015 Customer Experience Jason Klein

Don't Wait To Provide A Great Customer Experience

Apr 16, 2015 Customer Experience April Mullen

Adapt or Die: When Game of Thrones meets marketing — Adapt or Die: When Game of Thrones meets marketing

Mar 31, 2015 Customer Experience Dirk Vogel

Greatest Of All Time: LeBron VS. Jordan – the Marketing Perspective

Mar 17, 2015 Customer Experience Dirk Vogel

Influencing Brand Preference

Oct 21, 2014 Customer Experience Kat Berman

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