SUCCESS STORIES
Services
"By facilitating the call centre agents' work, Selligent has significantly reduced the average call duration."
AKERYS Services Immobiliers builds on Selligent
"We estimate that 20% to 25% of the increase in appointments is a direct result of the use of Selligent. Furthermore, monitoring opportunities has been optimised and their follow-up made more effective. Now we have a better understanding of a client within its group and an immediate vision of what tasks have to be accomplished."
Grande Armée Conseil is optimising its sales efficiency with Selligent
"From 2004 to 2008, we increased orders more than 30% across the business. The CTP has firmly established a growth momentum thanks to a coherent organisation and strategy, which includes our CRM."
The CTP (Centre Technique du Papier) scores with Selligent!
"Right from the start, Selligent gave us the impression of being a very agile solution. And it kept its promises. Marketing operations are now a real pleasure."
Selligent, a gift for the 3 Suisses Entreprises sales force
Insurance
"It took just 10 man-days spread to complete the migration."
Solly Azar plugs into the web to cover its network of correspondents
Construction
"Over the years, the Selligent solution has shown itself to be extremely agile and adapts easily to new technologies."
Delta Dore manages customer relations… intelligently
Mutual Fund
"Having access to the background on contacts allows us to personalise our relationship with clients and improve the
quality and efficiency of the service provided."
Réunica capitalises on better understanding customers
Mutual insurance
"Setting up our call centre has been a great success that can be measured in terms of improved service quality, member satisfaction and employee motivation."
Loyalty assured at mut'est thanks to Selligent
Manufacturing
"With Selligent we are much more efficient and we can focus more on our customers. When all's said and done, that's the objective of a project like ours."
Selligent powers up Hansen Transmissions
Industry
"Thanks to a better targeting of our customers, we have substantially reduced the costs of printing and mailing our promotional literature."
Vilmorin harvests the benefits of CRM
Health/Pharma
"The CRM allows us to monitor our client portfolio and to gauge the business potential for the coming months, determine our sales outlook and understand why we won a contract and why we lost another. We can react swiftly when we observe a downturn."
Selligent instrumental in improving efficiency at Analis
Social protection
"Our clients now have the feeling they are taken care of immediately and in a professional way by agents who have fast access to information."
Groupe Mornay calls on Selligent to improve its customer service
Hospitality
"Our sales force has a better visibility over its customers and a better understanding of the market."
Alliance Hospitality welcomes Selligent in its hotels
Media
"Introducing Selligent has enabled us to increase our efficiency in terms of marketing campaign production and sales process management."
Selligent watches over Press Index
"In a competitive and constantly evolving market, you have to be able to manage the business with much more precision, analyse the reasons for a backslide and have reliable indicators at your fingertips so as to respond appropriately when the company is going through a difficult patch. With Selligent, we are better equipped to extend our company’s growth."
Selligent daily for Viamédia
Transport/Logistics
"Selligent met its schedule and budget commitments. In my opinion, the project roll-out process should serve as a model for all future project. Our CRM project really is a joint success."
A smooth ride to CRM for Groupe Heppner
