Company

• History
• Mission Statement
• No dead-end CRM

Selligent X@ Suite

• Operational CRM
  • Marketing
  • Sales
  • Customer Care
  • Mobile CRM
  • Our SaaS offer
• Analytical CRM
• CRM Workflow
• CMS & CRM
• From SmartStart to Global&Local
  • SmartStart CRM
  • Global & Local CRM
• Integration
  • Computer Telephony Integration
  • Connect to your Apps
  • Connect to SAP
  • MS Outlook/Lotus Notes
• Technology

Success Stories

• Customers

Solution Partners

• Become a partner
• Business partners
• Technological alliances
• Partner Form
• Selligent Extranet Site

Download

Jobs

Site Map

• Link to us

Analytical CRM  B-to-B  CMS  CRM  CRM Solutions  Customer Care  Customer Relationship Management  Marketing  SaaS  Sales  Technology  White paper 

See also

• Success Stories
• Press Archives

European CRM Provider Voice-Enables Business Processes with LignUp Communications Platform

GOSSELIES and LONDON - May 19, 2006. Selligent, a leading European provider of CRM solutions, and LignUp Corporation, a provider of converged communications solutions, today announced a partnership to deliver communications-enabled business process (CEBP) solutions by integrating the LignUp Communications Platform with Selligent's enterprise and web-based customer relationship management solutions. The combined offerings will allow Selligent customers to enjoy voice-enhanced CRM capabilities powered by the LignUp platform.

Selligent's CRM solutions are designed to manage all phases of customer interaction throughout the complete lifecycle efficiently and profitably. They integrate advanced web-based sales, marketing and customer care functionality with a multi-channel contact center, as well as content management, document management and analytical CRM applications.

"By tightly integrating the communications function directly with the applications that drive productivity and interact with customers, organizations have a greater ability to sense business environment change and respond efficiently and effectively to that change," said Steve Blood, Research Vice President, Gartner, Inc.

LignUp's flexible communications application server platform enables next generation CTI by combining standard session initiation protocol (SIP) and XML technologies to reduce integration time cycles and costs. This platform allows independent software vendors and on-demand service providers such as Selligent to easily build specialized IP telephony applications or voice-enable existing applications and services.

'Integrating the LignUp platform with our CRM portfolio brings the dynamic capabilities of VoIP - voice, presence and messaging communications - to companies working to better develop and manage their customer relationships," said Andre Lejeune, CEO, Selligent. "These IP telephony capabilities bring more value to each customer relationship, allowing these organizations to improve their services and grow their businesses."

"Organizations are always looking for new ways to obtain a competitive edge in reaching out to customers," said Kevin Nethercott, president and COO for LignUp Corporation. "Selligent is demonstrating the value VoIP-enabled CRM solutions can provide an organization, enhancing productivity, efficiency and effectiveness of customer sales representatives."

LignUp-enabled Selligent solutions will be generally available by the end of 2006.

NOTE TO EDITORS

About LignUp Corporation

LignUp Corporation delivers a powerful converged IP communications platform deployed with hosted telephony, voice mail, unified messaging, auto attendant and other Web applications. The 100% software, native-SIP platform is powered by LignUp Call Control XML (CCTRL) and LignUp Media Control XML (MCTRL) and enables solution integrators and service providers to quickly and easily create unique, high margin VoIP applications and services. The proven LignUp Communications Platform is deployed today in over 180 organizations worldwide and is distributed in Japan by SkyWave and SkyWave partners Hitachi IT, NEC-SI and Net One Systems. LignUp has been named to the Pulver 100 list of leading private VoIP companies, and has been recognized for innovation with the TMC Labs Innovation Award and the EuroStart Channel Excellence Award. Headquartered in Silicon Valley, LignUp has offices in Salt Lake City, London and Tokyo. Visit www.LignUp.com for more information.

---

About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

Contacts

---