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Brussels, September 16, 2002 - Selligent, a leading vendor of CRM (Customer Relationship Management) solutions offering rapid return on investment (ROI), has signed an agreement with Aplisis, a well-established Latin American specialist in CRM implementation.

Under the terms of this agreement, Aplisis will represent Selligent's interests within Mexico, including License Sales, Training, Consulting and Technical Support. Aplisis will also function as the principal liaison for Selligent in several Latin-American countries, such as the Dominican Republic and Panama.

'We were looking for a new CRM partner to work with, and before deciding on Selligent, we reviewed over 40 CRM solutions available on the international market,' said Luigi Milanesi, founding partner of Aplisis. 'We are impressed with Selligent, not only because of their technology, but because of their commitment to quality and to client and partner satisfaction, something that many 'client-centric' companies do not have.'

'Selligent provides us with a proper 'Client/Server' infrastructure, as well as a very accessible thin client platform, making it possible for us to launch CRM solutions today on both platforms with minimum investment and consulting effort. We are very pleased with the many features of Selligent, including their EAI, PDA and BI solutions, and their pricing, which we find right for our region. We are very happy to announce that Aplisis has recently completed a rigorous training on the Selligent Product Line and now have Certified Consultants available within the organization. Therefore, we are now ready to launch the Selligent line of products for Latin America, in Spanish and for several operating systems and relational databases, with or without a Web platform,' he added.

Selligent has been impressed with the Aplisis team since day one. 'It is not often that we meet such an enthusiastic and competent team able to handle both business and technological components of CRM projects. This enables us to build an incredibly strong value proposal for our Mexican and Latin American customers. This partnership is a key building block of our distribution network outside Europe. We will work closely together in order to become the first CRM player in Mexico within three years,” says André Lejeune, CEO of Selligent.

NOTE TO EDITORS

About Aplisis

Aplisis has created CRM solutions for more than 6 years, and has more than 30 successful implementations in several countries of Latin America, including Mexico, Peru, Argentina, Panama, Colombia, Dominican Republic and Chile. These implementations span across several markets such as Insurance, Finance, Telcos, Manufacturing, Public Security and Banking and many of them range over hundreds of installed seats.

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About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

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