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Gosselies, June 10, 2003 - Microsoft and Selligent, a leading vendor of CRM (Customer Relationship Management) solutions offering rapid return on investment (ROI), have reinforced their partnership. This partnership concerns the European CRM market of upper mid range companies. It concentrates particularly on those companies that will benefit most by combining Selligent’s core competencies with Microsoft’s cost-effective, leading edge .NET software platform. Selligent provides solutions to companies that need:

- Assistance to support elaborate marketing, sales and customer care strategies and processes;
- Integrated workflows and very extensive customisation features that are easy to parameterise;
- Rapid and cost effective deployment and integration facilities, as delivered by Selligent’s most advanced 0-client n-tier architecture (no software deployment on user machines), and by Selligent’s built-in integration functionality, Connect & Go;
- Support for “Global & Local” organisations, offering a large degree of freedom to regional sales organisations while ensuring global coherence of customer relations. This feature is unique in the CRM world and offers great flexibility and integration features to customers.

Selligent has built its solution on the Microsoft .Net platform and has obtained the Microsoft .NET Premium Certification. Within the Microsoft environment, Selligent customers are able to deploy the database of their choice, including, of course, Microsoft SQL Server.

Wilfried Grommen, General Manager Microsoft EMEA for Developer and Platform Strategy comments on the partnership: “Microsoft is extremely pleased that Selligent chose .NET as its strategic platform for delivering CRM solutions to its chosen market segments. The Selligent solution on Microsoft .NET offers a wide range of CRM functionalities coupled with some unique features, in particular Global & Local, offering top class flexibility and easy integration. Our joint customers will value the resulting rapid ROI. Microsoft considers Selligent’s CRM solutions as extremely valuable in the push towards establishing more, deeper and better client relations as a competitive differentiator.”

André Lejeune, CEO of Selligent adds: “As a longstanding partner of Microsoft we are, of course, very happy about this partnership, since it recognises our functional and technological leadership in certain areas, and our 10 years of experience in the CRM market. Customers and prospects that need and value the specific features of our offering will be pleased to hear about our extended partnership with Microsoft. I am sure they will see it as a common sense move that assures them the best possible CRM solution on their platform of choice. In addition, our partnership will also offer us the possibility to integrate even better with the Microsoft .NET platform in the broadest sense and with the ERP suites that will run on top of .NET, for the benefit of our common customers.”

Supported by Microsoft, Selligent will address the target market with a number of activities, detailing the value of their offering to potential customers in different market segments.

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About Microsoft

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software -- any time, any place and on any device.

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About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

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