SELLIGENT PARTNERS WITH STERIA

Zaventem, 23rd April 2001 – Selligent, a leading European CRM (Customer Relationship Management) and e-business software company has announced a partnership with the systems integrator Steria. Under the terms of the agreement, Steria will market Selligent 2000, Selligent’s leading CRM solution. The new partnership will cover the sale, implementation and maintenance of Selligent’s CRM software package for the Benelux and the North of France.

Selligent follows an indirect sales strategy to allow the company to devote itself more fully to its R&D of portfolio. “With companies moving from product oriented communication to a more customer-driven approach, CRM will be vital for the systems integration business. Customers are not only looking for a software solution that complies with their needs , but also for a partner who will take full responsibility for the CRM project,” says Jimmy van Geit, Country Manager Belux for Selligent. “ With Steria we have a high quality partner for our customers.”

Steria will be offering a complete solution based upon Selligent 2000. The customer will be supported from needs definition stages right through to the implementation and the ongoing application of Selligent 2000. For Steria, Selligent becomes a local partner, whose proximity provides Steria with immediate reaction and excellent interaction with Selligent’s sales and support department, thus adding value to Steria’s CRM projects.

“ Initially, Steria will install a basic system, which will allow the users to grow with the evolution of the project. Selligent 2000 is ideal for this. It’s a user-friendly and powerful solution for relationship management, based upon real human interactivity. The openness of the application allows it to be rapidly implemented within the client’s existing technical and functional environments. The flexibility of the application means that it can be gradually expanded with additional functionality,” concludes Theo Verhaegen, business unit manager for Steria Benelux.
 

NOTE TO EDITORS

ABOUT STERIA (HTTP://WWW.STERIA.BE)

The Steria group, established in 1969, is a European systems integrator with French origins. Steria combines knowledge of consulting, systems integration and facilities management. The company is aimed at sectors in the fields of finance and insurance, transport, telecommunications, energy, industry and services.
As a market leader in IT service and engineering, Steria can set about linking its command of new information technologies and multimedia with the expertise of its clients. The ideal combination consists of offering global and revitalising solutions without losing sight of the financial and technical restrictions. Steria operates open methodologies and is ISO 9001-certified to guarantee the success of its projects.
The Steria Group is represented worldwide in 8 countries, with a total of 4600 employees. In 2000, the Steria Group booked sales of 388.7 million Euros.
For more information on Steria:
Steria, Theo Verhaegen, Tel. +32 (0)2 555 0710, e-mail: theo.verhaegen@steria.be, website: www.steria.be
About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

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