SELLIGENT LEADS THE WAY FOR BEST PRACTICE CUSTOMER RELATIONSHIP MANAGEMENT WITH UK PARTNERSHIP


European CRM provider partners with specialist IT services company, Umanis, to deliver value to CRM implementations in the UK

London, 27 November 2001 – European CRM provider, Selligent and IT services company, Umanis, have formed a partnership to deliver best practice customer relationship management (CRM) solutions to UK businesses. Umanis will work with Selligent’s latest product, Selligent Xi, using its experience and expertise to guide its clients at all stages of the project, from business justification, through design and development to implementation and on-going support.

Selligent's solutions are designed to manage the complete customer lifecycle, through sales, marketing and customer service solutions. Selligent's latest CRM offering - Selligent Xi, offers the fastest return on investment in CRM today due to its modular approach to implementation.
Georgia Tangalakie, General Manager at Umanis UK said, “Over the last year, positive press about CRM implementations has all but disappeared. Our challenge is to implement a CRM solution that is delivers business value quickly and cost effectively and which is flexible, scalable and tailored to each individual customer’s requirements. Selligent already has an excellent track record of satisfied customers and a recent analyst report named Selligent a CRM vendor with a strong foothold in the market.”

“Selligent has proven the quality of its products over the years, with a solid client base, the company constantly strives to produce the best value solutions available using the latest technology.”

Said Liz Robertson, Marketing Manager Northern European Region, “Selligent is investing a lot of time and money in expanding its UK partner network. This partnerships enables Selligent’s state of the art technology to be coupled with Umanis’ proven ability to deliver cost effective solutions, providing our clients with quick return on their CRM investment.”

CRM Workshops

Selligent and Umanis are organising a series of one-day workshops to provide companies with the information and experience necessary, to successfully implement a CRM system. The course will give an objective view of the differences between CRM vendors and will highlight ways in which companies can evaluate and quantify the return on investment of CRM. The workshops take place at the end of November in London, Bristol and Manchester, for more information and to register please contact: Pamela Pither, email: p.pither@umanis.com or phone: 01344 382 504.


 

NOTE TO EDITORS

ABOUT UMANIS

Umanis is an independent pan-European IT services company specialising in the application of advanced technology to Business Intelligence and Customer Relationship Management solutions. It has over 1,500 consultants and more than 1,000 satisfied customers who can testify to the value of Umanis' services. By forging partnerships with all the leading vendors and capturing all its hard-won experience in its methodologies, Umanis is ideally placed to guide its clients at all stages of a project, from business justification, through design and development to implementation and, if required, on-going support. www.umanis.com.
About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

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