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The Selligent CRM Evolution Programme offers companies a smooth transition to today's CRM.

Gosselies, October 17, 2005 - In today's troubled CRM market (Oracle's acquisition of Siebel and its attack on Salesforce.com) Selligent is unveiling its CRM Evolution Programme. This programme offers enterprises the possibility to replace their current CRM solution by Selligent X@ through a simple upgrade. Selligent X@ is a flexible, scalable solution offering a genuine roadmap to the future.

Businesses today are frustrated by interminable projects and solutions that are heavy on maintenance and expensive to build on. To fuel their growth, they need solutions that can adapt quickly to any change in strategy or business process and evolve as the business evolves. Then again, the recent developments on the enterprise software market, in particular the acquisition of Peoplesoft and Siebel by Oracle, are a rare opportunity to take stock of past decisions. Selligent is convinced that bigness is definitely no longer an advantage and aims to offer enterprises the chance to ensure the future of their CRM solution through a simple, beneficial migration step.

How does it work in practice?
Following a free-of-charge CRM audit, with the aim of defining the functional scope of the currently installed application, Selligent will suggest migration to the corresponding Selligent X@ solution. In this case, the client company will benefit from a 70% reduction on the regular market price of the license (or even more if the decision is made before end 2005). Selligent also guarantees a 50% reduction in annual maintenance outlays. And that is not even taking into account the substantial Total Cost of Ownership benefit - it can be up to 50% lower than the previous solution. There's more. If a company wants to expand its functional scope or extend the number of site or users, it can do so at very advantageous conditions.

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About Selligent X@

Selligent X@, the latest version of Selligent's flagship CRM solution, is designed to manage all phases of customer interaction throughout the complete lifecycle efficiently and profitably. It integrates advanced web-based sales, marketing and customer care functionality with a multi-channel contact centre, as well as Web content, document management and analytical CRM applications. With its unique Global & Local functionality, Selligent X@ allows local freedom of operation while still ensuring company-wide coherence of customer information. Selligent X@ has multi-setup, multi-language and multi-currency functionality. Based on a full XML and .NET technology, Selligent X@ can easily integrate with other business applications like ERP systems, sales configurators, third party databases, etc. Easy to use and to implement, Selligent X@ allows customers to achieve their ROI goals very rapidly. Customers wishing to use Selligent X@ have two options: they can license it in the traditional way, or they can lease it in ASP mode.

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About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

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