SELLIGENT AND EUROPSTAT ENTER INTO PARTNERSHIP AGREEMENT

Paris, 12 July 2000 – Selligent, the leading European software developer of Customer Relationship Management (CRM) and e-commerce solutions, and the Europstat Group, the first European System Innovator that helps companies to make a successful entry into the new economy, today announce a partnership agreement.

This agreement will tap Selligent into the « Customer Care Centre », the Europstat Group's unique competence centre specialised in the Customer Relationship technology (SFA, Call Centre, Marketing campaign management, etc.). A showroom inside the Europstat premises presents the Group's partners' offering to companies planning to implement a CRM solution.

Michel DORIC, Vice-President Marketing and Business Development of Selligent and Country Manager of Selligent France, comments, « With the Europstat technology showcase, Selligent is significantly strengthening its successful presence on the CRM marketplace. Selligent's great flexibility and rapid implementation capacity are seducing a growing number of customers seeking a Pan-European solution ».

The union will further strengthen the partners' positions as European leaders in CRM and e-commerce. The strong growth potential in the two sectors of activities can only be profitable to this forward-looking partnership.

The agreement also foresees the creation of a Selligent competence pool at Europstat. Future joint customers will be able to rely on an efficient, experimented team for matters related to the Selligent suite, thus ensuring that new projects can start quickly and with the best guarantees of quality.
 

NOTE TO EDITORS

ABOUT EUROPSTAT

First listed on the Paris New Market (SICOVAM code 6677) on 11 December 1998, Europstat is now the leading European provider of Business Intelligence services, including DataWarehouse, Datamining, CRM, Knowledge Management and E-commerce. Europstat provides global customer interaction solutions and is active in the reshaping or re-thinking of information systems based on its Client-Based Architecture methodology. Europstat also offers all services required to design, implement and host e-commerce websites and call centres.

Europstat provides consulting, training and turnkey system engineering services to Management in major companies, including : finance, management, marketing, sales, human resources, head-office management etc. With its active network of 18 offices (Paris, Aix-en-Provence, Bordeaux, Lille, Lyon, Nantes, Pau, Toulouse, Barcelona, Brussels, Frankfort, Geneva, Lisbon, London, Madrid, Milan, Rome and Warsaw) and more than 1.000 employees in Business Intelligence, Europstat is the leading European player in this booming IT segment.
About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

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