Selligent and Atos Origin, one of the major international actors in IT services, have announced the setting up of a Selligent CRM Competence Centre, which is the culmination of a year’s partnership and success.
The leading Selligent solution integrator in France, Atos Origin has been working with the publisher since 2001. The setting up of the Selligent CRM Competence Centre in Lyon will increase Atos Origin’s expertise in supporting its customers throughout their CRM projects. Providing services from upstream consulting to application maintenance, this centre relies on the industrial processes and tried and tested tools of the Atos Origin Service Centre in Lyon, which is CMMI level 3 certified.
The CRM Competence Centre provides expertise and services to all customers in France. This centre improves the security of customers’ CRM projects by providing them with the expertise of specialist consultants and a tried and tested methodology. There are around twenty consultants on the team today, and this figure is set to rise to forty consultants by the end of 2008.
The new Competence Centre, which has become one of the most advanced CRM centres in France, also handles international projects.
“Selligent enables us to handle both blue-chip companies and large local SMEs. It is a robust and scalable solution, developed using cutting-edge technologies. As far as our customers are concerned, good synergy between the publisher and the integrator is essential for the success of their CRM projects. Given the complexity of this type of project, the customer must be able to rely on a united and co-operative duo. The quality of the relationship between Atos Origin and Selligent has enabled numerous CRM projects to be won and carried out successfully. The setting up of the CRM Competence Centre in Lyon with Selligent is the natural progression of this success. Our aim is to build a long-term relationship with our customers based on their satisfaction and the quality of the services we provide,” comments Jean-Baptiste Patry, Business Solution Manager, Atos Origin.
“Having worked together on ten or so projects since the beginning of the year, our partnership with Atos Origin reflects the dynamic we try to create with all of our integration partners in Europe. It is important for the success of CRM projects that our partners both guarantee a strong local presence and bring in new projects. Managing the customer relationship is key for company growth, so companies put their trust in players offering scalable solutions which are in line with new technologies and can adapt to the company’s organisation and business,” comments André Lejeune, CEO, Selligent.
“With a rich fabric of SMEs, the Rhône-Alpes region is a veritable breeding ground for CRM projects, with strong demand for commitments and results from the players present there. The alliance between Selligent and Atos Origin and the setting up of the Selligent CRM Competence Centre is a specific response to this demand for ‘near-shore’ services, enabling critical CRM projects to be carried out in particular,” comments Jean-François Perret, President of the Executive Board, Pierre Audoin Consultants (PAC), an independent consultancy firm and the European leader specialising in the software and IT services sectors.
PAC has just published its annual study “CRM France 2007” – Recent developments and perspectives up to 2010, available at http://www.pac-online.com/pac/pac/live/pac_france/index.html (in French).
ALDES, one of Atos Origin’s customers, talks about the implementation and impact of the CRM solution on the growth of its business: “We opted for Selligent’s CRM solution to strengthen our contact and relationship management strategy with our customers and partners, but the primary aim of our project was rapid deployment, which we were able to achieve with the help of Atos Origin. In the space of nine months, we have equipped more than a hundred employees,” states Thomas Chejfec, IT Manager, Aldes.
