EFFECTIVE SALES PROCESS MANAGEMENT - A COMPETITIVE DIFFERENTIATOR
In the sequence of sales activities leading up to a sale, effective process management can differentiate you from the competition, both in terms of sales performance and customer satisfaction.A 360° view
To make the right decisions in your customer relationships, you need an all-round view of each customer. This should cover not only business volumes and trends but also delivery and payment practices, after-sales service issues, customer satisfaction, and any disputes.
Selligent Sales offers you such a 360° view thanks to its seamless integration with other Selligent modules such as Marketing or Customer Care.
Knowledge and information management for sales process optimisation
Thanks to the sales knowledge base and document management functions integrated to the Selligent offer, users have all the sales, marketing and product information at their fingertips. These tools allow sales staff to react quickly to requests from prospects and customers and provide them with the right information at the right time.
Opportunity and sales pipeline management
Selligent Sales’ opportunity management functions make it easy to
apply sales process management to a wide range of sales activities,
however complex. Opportunity management enables sales representatives
and managers to set milestones and track progress, reducing
the time required to close a deal.
Management and realignment of allocations
Thanks to Selligent’s automatic, systematic approach, sales executives can enhance their management of allocations, realignments and succession plans.
Selligent AnalytiX for sales
If you’re wondering what data to extract from your transactional systems and how to analyse it, the answer is “simple.” Analyse your business processes and determine your key performance indicators. We have analysed the main business processes in sales and created the data representations (“cubes”) for analytical processing. We also offer you a set of default dashboards fed by the necessary data to follow your most relevant key performance indicators.
Selligent AnalytiX therefore tells you how well your operational processes are performing. You can then close the loop by directly adapting your CRM processes from within Selligent AnalytiX.
Selligent also makes full use of data mining functions, allowing the careful application of algorithms to identify trends and prediction models. Its seamless integration in operational CRM allows Datamining to be put into immediate operation, with practical benefits and an immediate return on investment.
Selligent Sales functionality:
- Lead management: allocation and tracking
- Allocation management and realignment
- Sales process management
- Sales activities organisation
- Sales budgets and targets
- Team selling
- Opportunity management
- Proposal/Quotation builder
- Competitor’s intelligence
- Sales pipeline management
- Sales forecasting
- Mail and e-mail merge
- + many high-level and ready-to-use analytical views on topics such as: sales budget, sales revenues, sales actions, sales objectives vs. sales forecasts vs. sales revenues, past opportunities, current opportunities, status analysis, funnel analysis, installed base…
