Extra Space Storage boosted rentals by 23% using a mobile-first approach enabled by Selligent

Extra Space Storage boosted rentals by 23% using a mobile-first approach enabled by Selligent

Headquartered in Salt Lake City, Utah, Extra Space Storage Inc. owns or operates 1,146 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The company’s properties comprise about 775,000 units and 85 million square feet of rentable storage space, offering customers secure storage units across the country, including boat storage, RV storage and business storage. In 2015, the company's occupancy rate reached its highest levels ever. Because Extra Space Storage’s customers are typically in the midst of a life change, the company’s mission is customer satisfaction first. This means communicating with customers via highly personalized and contextual emails. Depending on where a customer is in his or her lifecycle, Extra Space Storage may send an email with packing tips, moving truck tips, or reservation reminders.

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