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Selligent was awarded the 2004/2005 CRM certification by schwetz consulting and Hewson Group / Naujoks & Collegen Users benefit from CRM software proven to be fit for everyday business life

Neu-Isenburg, Germany, January 17, 2005. Selligent was awarded the 2004/2005 CRM certification by analysts schwetz consulting and Hewson Group / Naujoks & Collegen. The provider of CRM (Customer Relationship Management) solutions who is based in Gosselies/Belgium and has a branch office in Neu-Isenburg/Germany underwent extensive preliminary testing, with a total of six complex tasks to be solved during an application test procedure of several hours. The tasks were solved in full and Selligent Xi for Web was certified by the initiators of the CRM certification as a mature CRM solution with absolute fitness for every day business life.

The task list successfully realized by Selligent reflected typical challenges of corporate daily business life: Regular tasks, such as creating database entries for prospective customers, maintaining existing records, projecting turnover, running campaigns, managing service requests. With the CRM certification, Selligent has given proof of providing a decisive boost to end user productivity.

Real life test proves fitness for every day business life and benefits to end users

According to analysts, customer data are the basis of every CRM system. Frank Naujoks, talking about one result of the certification, stated that the refined options for information recording and for comprehensive qualification of leads and contacts reflect the long-term development experience of Selligent integrated into the current product. By this, he says, activities can be assigned to individual records and tracked, making every day business life easier for users in sales, in marketing, and in service. A web-based user interface makes mapping business workflows and customizing input masks easy for users. Adding new fields and designing forms to user requirements is trouble-free.

A special challenge of real business life are data imports, for example in the event of system migration, or when handling external address sets. Here as well, Selligent Xi for Web convinces by its smooth data import from Excel, Access, and Outlook.

The background of real life testing and seal of quality

Investing in CRM software is only worthwhile if software bought actually becomes software used. Unused software, bought despite unfitness and insufficient user acceptance, is a luxury that fewer and fewer companies can afford. Against this background the analysts schwetz consulting and Hewson Group / Naujoks & Collegen initiated and execute certification of solutions for their fitness for real business life. This is complemented by IT Matchmaker, an active databased online software selection by partner enterprise Trovarit. As a decisive tool it supports users looking for information, reducing the risk of wrong decisions, while at the same time limiting expenditure.

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About Selligent Xi

Selligent Xi, the latest version of Selligent's flagship CRM solution, is designed to manage all phases of customer interaction throughout the complete lifecycle efficiently and profitably. It integrates advanced web-based sales, marketing and customer care functionality with a multi-channel Contact Centre and Web Content applications. With its unique Global & Local functionality, Selligent Xi allows local freedom of operation while still ensuring company-wide coherence of customer information. Selligent Xi has multi-setup, multi-language and multi-currency functionality. Based on a full XML and .NET technology, Selligent Xi can easily integrate with other business applications like ERP systems, sales configurators, third party databases, etc. Easy to use and to implement, Selligent Xi allows customers to achieve their ROI goals very rapidly.

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About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.

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