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The integration of customer service capabilities into a robust omnichannel marketing platform enables true 360-degree visibility across every customer touchpoint. Easily integrate online and offline contact history, configure workflows, track activities, and automatically trigger responses.
MMV uses integrates customer service into its omnichannel programs to support timely and relevant messaging across the entire travel lifecycle.
Full Business Process Management (BPM) Support
Automatic Customer Feedback Routing
Robust Assignment and Distribution Rules
Customer Queue Dashboard
Customizable Agent Forms
“Selligent armed Opel with the insights and technology necessary to implement a campaign that tells a story with all communications optimized according to individual preference.” Opel Read The Case Study