The agreement covers the implementation of Selligent software solutions and, notably, its sales force product, destined to be interfaced with ERP systems. Osiatis is an IT services company with activities ranging from service contracts to all types of technical assistance contracts. Their customer target group is mainly made up of large accounts and large SMEs-SMIs. The major shareholders are WB Technologies and the company's employees. Osiatis has more than 1,000 employees in several European countries (France, Austria, Belgium, Luxembourg and Spain).
From infrastructure management to pre-sales and prospecting phases
The Osiatis commercial department employs 30 sales engineers, of whom two-thirds are located in the Paris area. A total of 70 employees are equipped with Selligent. Installing the system has facilitated the optimising of data synchronisation, and the modernisation of an outdated interface. It also provided a greater visibility and presence. The properties are such that everyone involved in the company's sales process can use the system, whereas the previous tool was used by some of the sales engineers only and did not have the support of the internal IT department. At the beginning of this year, Osiatis started using the Selligent marketing modules.
« The sales cycle of our service solutions is long, it extends over several months and the opening of a new major account demands a long prospecting period. In this context, Selligent responded perfectly to our concerns. We were able to gain a better insight on our future turnover and optimise the utilisation of our resources in the pre-sales phase. We were even able to facilitate communication among the various company players working on site, as well as facilitating the generation of commercial reporting », stated Jean Deprez, Marketing and Communications Director at Osiatis.
With Selligent, Osiatis benefits from a unique offer on the market
Selligent proposes a simple approach for managing customer relationships, with the guarantee of immediate results. Focused on the Business to Business, Business to Reseller and Business to Consumer activity sectors, Selligent is a front office software suite comprising a set of functional modules covering the following elements:
- information for the sales force (traveling and/or sedentary);
- information for the commercial and marketing departments;
- management of customer services (after-sales service, maintenance, complaints);
- call centers;
- e-business, eCRM;
- WAP interface.
These different, independent functional modules all operate in relation to a global, customisable and scalable sales database.
OSIATIS CHOOSES SELLIGENT TO IMPROVE SALES FORECASTING AND ENHANCE ITS MARKETING PERFORMANCE
NOTE TO EDITORS
About Selligent
Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.
The success encountered by the Selligent solutions amongst their users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).
As a consequence, Selligent has achieved a customer retention rate, which has been the highest in the CRM industry.
Contacts
International press contact:
- Patricia Duponcheel
- Selligent SA
- Tel:+32 71 25 80 80
- Fax:+32 71 25 80 90
- patricia.duponcheel@selligent.com
