WM-DATA LEVERT CRM SYSTEM AAN KEMIRA GROWHOW (Engelse versie)


WM-data have signed an agreement with Kemira GrowHow AB in Helsingborg regarding the implementation of a CRM (Customer Relationship Management) system. WM-data will provide a total solution based on a CRM system from Selligent S.A., which incorporates the three most essential areas of CRM, i.e. sales, marketing and service. A pilot installation will be done initially in Helsingborg, after which the system will be implemented at the company’s offices in Europe and on other continents.

”We were looking for an advanced and user-friendly CRM system. Selligent’s version showed that it would meet our needs and demands effectively in terms of CRM.” says Ingrid Steén at Kemira GrowHow. ”We chose WM?data for the implementation of Selligent’s system, based on their proven experience with such projects. We are convinced that they are the right partner to offer us a total and coherent solution.”

WM-data simultaneously signed a partnership agreement with Selligent, thus becoming a Selligent retailer in Scandinavia. This co-operative agreement with Selligent is important to WM-data in the CRM field.

”Kemira aims to increase the efficiency of their IT support and customer processes, and this new CRM system will allow them to reach this objective,” says Claes Dyrman, CRM Manager at WM?data. ”Selligent complements WM-data’s offering and fills a recognised gap between larger systems, such as Siebel and SAP, and smaller CRM solutions, such as SuperOffice and Caesar. This means that WM-data can deliver functional, cost-effective IT support that covers all CRM processes as an alternative to the traditionally heavier systems.”
 

OPMERKING VOOR REDACTEUREN

About WM-data

WM-data was founded in 1969 and is currently one of Scandinavia’s leading IT companies. We create increased efficiency and concrete benefits for our customers through a broad offering of design- and IT-related services. The company has an annual turnover of approximately SEK 7 billion, and around 6,500 employees. For more information, visit our website at www.wmdata.se.
Over Selligent
Selligent is een internationale onderneming met doeltreffende oplossingen voor verkoop, marketing en klantendienst.
Het succes van de Selligent-oplossingen bij haar gebruikers berust op een solide begeleiding van de klant tijdens het implementatieproces en op de extreem flexibele configuratiemogelijkheden van haar vooruitstrevende webtechnologie. Deze twee elementen garanderen een snelle terugverdientijd, lage kosten en een hoge acceptatiegraad bij de gebruiker.
Als gevolg daarvan kan Selligent bogen op een grote mate van klantentrouw die hoger ligt dan die voor gelijkaardige oplossingen in het domein van CRM.

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