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SELLIGENT signs a partnership with SFEIR Benelux to strenghten its presence in the finance sector in Europe

Paris, 2 September 2008 – Partners in France for four years, Selligent and SFEIR have announced the extension of their cooperation to Luxembourg. Targeted primarily at the finance sector, this alliance between Selligent and SFEIR Benelux is helping Selligent to strengthen its position in Europe, while SFEIR is confirming its role as a major player in CRM software integration in the financial sector.

On the strength of their effective cooperation and many joint commercial successes in the French market, Selligent and SFEIR aim to meet the growing demand among Luxembourg-based companies and financial institutions in relation to CRM projects. In addition to a shared dynamic based on agility and a collaborative approach, SFEIR’s specialisation in consultancy and IT services in the stock exchange and capital markets sector is reflected in Selligent’s commercial organisation based on sectorial ecosystems. With more than 75% of its customer base in Luxembourg’s financial sector, SFEIR Benelux will be able to draw on the specific experience of Selligent’s Banking and Finance division, with its long list of reference projects.

The European player Selligent is pursuing its strategy of commercial expansion while favouring a high-quality local relationship with its customers. While the CRM market is growing rapidly, in excess of 23% in 2007 according to Gartner (source July 2008), different developments are expected in each business sector. The banking and financial sector is a particularly mature market with regard to CRM and has a growing need for responsiveness. The SFEIR teams’ knowledge of this market and expertise in integration projects will optimise the benefits of Selligent’s CRM solutions,” explained Fabrice Jarry, Partner Manager France, Switzerland, Luxembourg, North Africa at Selligent.

Alain Fenniche, CEO of SFEIR Benelux, added: “Actors in the banking sector have to deal with to very specific regulations and constraints in terms of customer relations. SFEIR is very happy to rely on the support of a partner such as Selligent in the field of CRM to help it expand the range of services it offers to customers in the financial sector, in particular in Luxembourg where this activity accounts for the majority of the local economy.

SFEIR aims to rapidly establish itself as a major actor in the integration of CRM software and this partnership is one of the strategic focuses. The company plans to boost its specialist CRM teams to represent 15% of its total workforce by 2010.

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About Groupe Sfeir

Established in 1985, the SFEIR group specialises in cutting-edge IT services. The company, which is present in France and Luxembourg, generated a turnover of 22 million euros for 2007.

Based in Luxembourg since 1993, SFEIR Benelux is active mainly in consultancy and IT services in the stock exchange and capital markets sector. Its main client is the Luxembourg Stock Exchange, where it has a significant presence. However, it also has many other clients in this predominantly banking and finance-oriented country. The company’s knowledge and expertise in applying its skills to the business and capital markets sector have enabled it to segment its activities into three areas of competence.
- Information system consultancy and auditing
- Development and integration of object technologies solutions
- Business Intelligence and CRM.
SFEIR Benelux is now a market reference in these areas.

For further information, visit the SFEIR group website: www.sfeir.com.

Over Selligent

Selligent is een Europese leverancier van CRM-oplossingen (Customer Relationship Management). Sinds haar oprichting in 1990 profileert de onderneming zich als specialist inzake collaboratieve oplossingen die een nieuwe dynamiek geven aan de organisatie en activiteit van de teams die rechtstreeks in contact staan met klanten, prospecten en zakenrelaties.

Deze oplossingen stellen marketing-, verkoop-, service- en adviesafdelingen in staat resoluut interactieve, doelgerichte en duurzame relaties uit te bouwen met al hun contacten en ecosystemen.

Selligent biedt een unieke aanpak die flexibiliteit, pragmatisme en betrokkenheid verenigt ten dienste van het succes van de CRM-projecten van haar klanten.

Met vestigingen in België, Frankrijk en Duitsland dekt Selligent het grootste deel van de Europese markt. De onderneming werkt ook actief aan de ontwikkeling van haar partnernetwerken van distributeurs en integrators.