PCM, specialist in volumetric pump development and fluid treatment systems, has chosen Selligent to energize its customer relationships and make its customers even more loyal.
Paris, 7 May 2008 - subsidiary of the Gévelot Group, PCM is leader in the development of volumetric pumps and fluid treatment systems. Specialized in solutions for injection, transfer and dosing of sensitive products, PCM is present throughout the world in the petrol and gas sectors, in agri-foodstuffs and in industry (www.pcm.eu).
PCM opted for the Selligent CRM solution, very agile and pragmatic, to improve its customer relationship management, more particularly for follow-up and stimulation of loyalty of end-customers in cooperation with its dealers. Faced with the increasing diversity and complexity of the market in which the company is evolving, it has become essential to increase the effectiveness and cohesion of its entire customer processes, which its solution in place - being too unwieldy and its evolution too expensive - could not manage.
In total, more than two hundred users in Europe, in the United States and in China will benefit from the numerous functionalities that the solution offers, such as management of contacts, tasks and appointments, the tracking of business opportunities and management of marketing campaigns. Beyond this, with Selligent e-Services and Selligent Web Content, PCM can now interact with its customers via its extranet site: these two modules will allow PCM clients to access information and documents according to their profile and to track their orders and customer service requests.
Selligent optimizes PCM customer relationship management
OPMERKING VOOR REDACTEUREN
Over Selligent
Selligent is een internationale onderneming met doeltreffende oplossingen voor verkoop, marketing en klantendienst.
Het succes van de Selligent-oplossingen bij haar gebruikers berust op een solide begeleiding van de klant tijdens het implementatieproces en op de extreem flexibele configuratiemogelijkheden van haar vooruitstrevende webtechnologie. Deze twee elementen garanderen een snelle terugverdientijd, lage kosten en een hoge acceptatiegraad bij de gebruiker.
Als gevolg daarvan kan Selligent bogen op een grote mate van klantentrouw die hoger ligt dan die voor gelijkaardige oplossingen in het domein van CRM.
Contacts
International press Contacts:
- Patricia Duponcheel
- Selligent SA
- Tel:+32 71 25 80 80
- Fax:+32 71 25 80 90
- patricia.duponcheel@selligent.com
Contactpersonen voor de Franse pers:
- Isabelle Jahn
- Le Savoir Dire
- Tel:+33 (0)1 56 43 76 95
- Fax:
- info@le-savoirdire.com
