Paris, 20 March 2001 - Selligent, one of the leading European suppliers of Customer Relationship Management (CRM) and Synchroport, a specialist in solutions for handheld devices, have announced the launch of an application service devoted to personal digital assistants: Selligent for PDA. This service is the result of their cooperation and will give field sales a powerful CRM tool for PDAs using the witwave™ platform, a new concept of terminal.service.provider.
PDAs are increasingly taking over from laptop computers in the equipment used by professionals in the field. PDAs offer not only significantly lower investment costs, but also lower maintenance costs, easier to learn applications and connect with the companies central business applications seamlessly. We only ever use a core set of functions from the cast array of applications available on the PC. These are now available through a pocket sized computer.
Having vital information available and being able at any time to ‘synchronise’ with the central database and professional applications of your company, eliminates one of the major fears of a field sales, i.e. not having the right information at the right time. This new generation of solutions for managing customer relationships will revolutionise the work of the sales person.
« The PDA avoids the superfluous, while presenting a marvellous tool to work with: simple, ergonomic, always ready to spring out of your pocket. Witwave™, our synchronisation platform, is the missing link between this equipment and the company: we are supplying a global service to record, transmit and safeguard critical information with a simple mobile telephone, and constantly enriching our portfolio with nnovative services in order to design the dream tool for field sales and their management, declared Bruno Jauffret, President of Synchroport».
« Our experience with this type of software has enabled us to determine with precision the main requirements of different sales force categories, explained Michel Doric, Selligent’s VP Business Development. With this tool, the sales force can supply their companies with information that they are gathering in the field. This is becoming more and more important, in order to develop commercial strategies and provide the sales force with the best pre-sales marketing support possible ».
There is now less face to face contact with the customer that is being brought about by the introduction of e-commerce sites. The PDA allows the sales person to maintain the same level of customer contact that the Selligent Enterprise CRM Suite is already giving to the sales administration department, even when orders are submitted directly via the web site.
According to the Gartner Group, more than 25% of professionals will be on the road by 2002; over 108 millions employees worldwide regularly work away from their offices. The true « wireless » generation is on the way, and with it a new generation of handheld devices. Sales people working in the field are leading this revolution, and they have always made use of the latest technology. It was therefore quite obvious that Selligent, the leading company for customer relationship management software and Synchroport, the pioneer in solutions for handheld devices, should pool their know-how to create a state-of-the-art solution.
« We are only at the beginning of re-engineering the solutions with which we are going to equip sales forces, explained Arieh Lazar, Selligent’s Product Manager. The way that professionals are receiving, using and sending information is being completely re-thought, and mobility is at the very heart of this new thinking. With this solution, Selligent is establishing a new benchmark standard in software for managing customer relationships for PDAs. Witwave™, Synchroport’s platform designed for professionals in the field, facilitates the management of this complex new environment. »
The Witwave™ platform /// terminal.service.provider from Synchroport is a true « Internet services provider » devoted entirely to mobile computing. It provides complete outsourcing of services to support the mobile user. This includes the design, hosting and security of mobile solutions, the interface with the company’s databases and other business applications, and the management of user accounts. Synchoport also provides services to supply and manage the infrastructure relating to mobile solutions, including the loss or damage of equipment, replacing it within 48 hours, telephone support, etc.
PDA OPLOSSINGEN VOOR EXTERNE CRM (ENGELSE VERSIE)
OPMERKING VOOR REDACTEUREN
ABOUT SYNCHROPORT S.A.
Synchroport S.A. is a specialist in solutions for PDAs, notably for the PalmComputing™ platform. Synchroport is the first French partner of Aether Systems, the leading supplier of wireless data services. Synchroport is also the sole French distributor of Scoutware™ , Aether Systems’ Enterprise synchronisation toolset. www.witwave.com.Over Selligent
Selligent is een internationale onderneming met doeltreffende oplossingen voor verkoop, marketing en klantendienst.
Het succes van de Selligent-oplossingen bij haar gebruikers berust op een solide begeleiding van de klant tijdens het implementatieproces en op de extreem flexibele configuratiemogelijkheden van haar vooruitstrevende webtechnologie. Deze twee elementen garanderen een snelle terugverdientijd, lage kosten en een hoge acceptatiegraad bij de gebruiker.
Als gevolg daarvan kan Selligent bogen op een grote mate van klantentrouw die hoger ligt dan die voor gelijkaardige oplossingen in het domein van CRM.
Contacts
International press Contacts:
- Patricia Duponcheel
- Selligent SA
- Tel:+32 71 25 80 80
- Fax:+32 71 25 80 90
- patricia.duponcheel@selligent.com
