Careers

Op zoek naar een nieuwe uitdaging?

 

Selligent is 's werelds grootste onafhankelijke leverancier van oplossingen voor relatiemarketing, die klantenrelaties ondersteunt voor Samsung, InterContinental Hotels Group, ING en meer dan 700 andere grote merken in de detailhandel, de reisindustrie, de automobielsector, de uitgeverswereld en de financiële dienstverlening. Met zijn krachtige en doeltreffende technologie is Selligent een toonaangevende speler op het vlak van databeheer, het organiseren van campagnes en audience-analyse. Door zijn vermogen tot het leveren van geïntegreerde oplossingen waarin de klant centraal staat, via e-mail, display, mobiele communicatie en sociale media, verhoogt Selligent de conversies en versterkt het de publieksbetrokkenheid voor B2C-marketeers van middelgrote en grote bedrijven.

Selligent is wereldwijd actief in meer dan 30 landen en beschikt over een netwerk van meer dan 75 bureaus en MSP’s. Selligent heeft kantoren in Silicon Valley, New York, Londen, België, Parijs, München, Barcelona en Australië.

Onze sales-, service- en technologieteams bevinden zich in heel Europa. En een nieuw team start op in de VS.

Join Us and Love What You Do!

Als jij een passie hebt voor marketing, klanttevredenheid essentieel vindt en de marketingservicesector graag met innovaties wilt veranderen, dan zijn wij geïnteresseerd.

 
 

 

 

Job Description

  • Lead the local marketing strategy and execution in your dedicated region, with expertise and a constant focus on driving results
  • Develop and deliver field marketing programs across Belgium, Netherlands and Luxemburg, working closely with the Sales organisation to drive pipeline growth and awareness
  • Leverage the full marketing mix to create multi-channel programs including online, web, event and direct marketing to create demand generation for the Selligent offering
  • Deliver on pipeline targets through a constant flow of marketing efforts, concentrating on dedicated industries and contacts
  • Work with NEUR Marketing Director and local sales leaders to set, execute and report on results and successes
  • Manage quarterly budget against field programs
  • Work closely with relevant stakeholders to ensure that programs/campaigns are not only increasing early stage opportunities but also helping existing pipeline to mature and move through the sales process

 

Required Skills

Essential:

  • Minimum 4+ years B2B Marketing experience
  • Technology background - preferably SaaS and or/ online marketing technology experience
  • Development of GTM plans and full execution of these plans
  • Managed full marketing mix: Direct mail, email direct mail campaigns, events and online programs
  • Directly led, pipeline and demand generation efforts including nurturing programs
  • Budget management experience
  • Agency management experience
  • Close alignment to sales function in a very metric driven environment
  • Experience with Salesforce, Selligent (or another marketing automation system)
  • Ability to thrive in dynamic and growing company
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Languages: Dutch and English; additional languages welcome

 

Ideally in addition:

  • PR and analyst exposure and experience
  • Attended and presented on webinars and at events and seminars
  • Desire to publically speak
  • Developed and assessed business needs based on market maturity

Job Description

As a Technical Support Engineer, you will have a major role in assisting Selligent clients and partners in resolving any issues that they may have in working with the platform.  These issues may cover a wide range of topics or components within the platform itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.

You will be a part of a close-knit, but widely distributed team that spans 5 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.

 

Duties

  • Monitor ticket system and inbound requests for new or updated activities.
  • React by taking appropriate steps based on the type of case activity.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate status with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

 

 Required Skills

  • Strong familiarity with digital marketing and email technology.
  • Ideal candidate holds a bachelor’s degree or higher in an applicable field
  • Familiarity with any of the following skills are preferred:
    • System: Windows Administration, Linux
    • Web Development: HTML, CSS, JavaScript, jQuery, XML, JSON
    • Languages: PHP, Java, Perl or Scripting
    • Networking: TCP/IP, DNS, SMTP
    • Database: SQL, PostgreSQL
  • Some previous experience in a tech support, help desk, or client service position is ideal.
  • Excellent communication skills with a strong client focus are a must.
  • Effective at troubleshooting and solving problems, either autonomously or with the help of other teams.
  • Openness to developing knowledge in a constantly evolving environment.
  • Fluent English language skills, Dutch/French native speaker.