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Selligent, premier fournisseur mondial indépendant de solutions de marketing relationnel, stimule les relations clients pour Samsung, InterContinental Hotels Group, ING et plus de 700 autres marques de premier plan dans les secteurs de la distribution, du tourisme, de l’automobile, de l’édition et des services financiers. Disposant d’une technologie hautement professionnelle et performante, Selligent est leader dans le secteur de la gestion de données, de l’organisation de campagnes et de l’analyse des audiences. Grâce à sa capacité à fournir des expériences intégrées centrées sur le consommateur via divers canaux (e-mails, affichage, internet mobile et réseaux sociaux), Selligent augmente les conversions et renforce l’engagement pour les spécialistes du marketing B2C d’entreprises de moyenne et grande taille.

Selligent est présente dans plus de 30 pays du monde entier, entre autres par le biais d'agences (plus de 75) et de fournisseurs de service marketing. Selligent possède des bureaux dans la Silicon Valley, à Boston, à New York, à Londres, en Belgique, à Paris, à Munich, à Barcelone et en Australie.

Nos équipes de vente, de service et techniques sont situées partout en Europe et aux Etats-Unis.

Rejoignez-nous et découvrez un métier que vous allez adorer !

Si vous êtes passionné par le marketing, attaché à la satisfaction des clients et enthousiaste à l'idée de transformer le secteur du service marketing au fil des innovations, nous souhaitons vous rencontrer.

 

As a Technical Support Engineer, you will have a major role in assisting Selligent clients and partners in resolving any issues that they may have in working with the platform.  These issues may cover a wide range of topics or components within the platform itself, including email, content, reporting, database queries and more. Providing top tier technical support and client service through these instances will be the key responsibility of the Technical Support Engineer.

You will be a part of a close-knit, but widely distributed team that spans 5 countries in two continents, that is driven, passionate about problem solving, and operates in a fast-paced, high-technology environment.  The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.

 

Duties

  • Monitor ticket system and inbound requests for new or updated activities.
  • React by taking appropriate steps based on the type of case activity.
  • Decisively engage with the case by reproducing and replicating the issue, troubleshooting and diagnosing potential issues with the platform, and coordinating with internal teams.
  • Confidently and proactively communicate status with clients and partners, driving towards case resolution.
  • Monitor and process system and service alerts to help meet availability requirements.
  • Thoroughly document client issues, steps taken throughout the investigation, and resolution steps for all cases.
  • Follow team processes and policies, striving to honor contractual service level agreements
  • Periodically participate in the shared on-call weekend, evening, and holiday rotation.

 

Required Skills

  • Strong familiarity with digital marketing and email technology.
  • Ideal candidate holds a bachelor’s degree or higher in an applicable field
  • Familiarity with any of the following skills are preferred:
    • System: Windows Administration, Linux
    • Web Development: HTML, CSS, JavaScript, jQuery, XML, JSON
    • Languages: PHP, Java, Perl or Scripting
    • Networking: TCP/IP, DNS, SMTP
    • Database: SQL, PostgreSQL
  • Some previous experience in a tech support, help desk, or client service position is ideal.
  • Excellent communication skills with a strong client focus are a must.
  • Effective at troubleshooting and solving problems, either autonomously or with the help of other teams.
  • Openness to developing knowledge in a constantly evolving environment.
  • Fluent English language skills, French native speaker.